So you’ve had your new system for a while, and everything seems to be going along pretty well. You have noticed, however, that there are a few minor changes that you would like to make, but are unsure about how to go about making those changes.
Perhaps you would like your receipts to contain more information about your return policy or your product descriptions to be expanded. Maybe your labels are printing incorrectly, or your employees have not mastered how to change passwords.
Do you need a report, but don’t know how to go about setting it up? Do you have a new user and need help adding this person into your system? Maybe you need to purge files to speed up your system.
Don’t put off fixing those little ongoing issues that can make your business run more smoothly when properly addressed. We can help you with all of these things and much more! Call us today at 425-672-4806 or email us at support.
Having something go wrong with your system or software is often a stressful problem that costs you time, money, and physical distress. When you need our help, our aim is to give you fast, accurate, and worry-free assistance. We do, however, need a little help from you when you call in for support.
We know that your “hair is on fire”, but it helps us serve you better if you have, at hand, the information we need to get rolling:
Your name, and who to contact if a return call is needed.
Your company name.
Your telephone number and extension, if it is required. Remember that in today’s world, people call from landlines and cell phones, and from many different extension numbers! You may think our tech has your number already, but it may not be the one you’re using now.
The location of the store(s) having the problem (many of our customers have multiple stores).
A brief explanation of the issue. From this, we can determine who is available and can best handle the problem that you’re encountering. It helps if you can relate what task you were doing when the problem began.
Remember, when speed is essential in getting your problem addressed, it helps to have the necessary information gathered before you call for support!
Would you like to have your customers signature show up on Invoices and Order printouts?
There are a couple devices that can be used to do this.
One is the Ingenico ISC250 Pin Pad, it combines a signature capture device, along with a Pin Pad and MSR for processing credit/debit card payments. It will capture the customers signature, which can then be used to print on receipts, invoice and order forms and also be looked up in ticket history without printing.
There is also the Topaz signature capture device. It will only capture the customer signature that can then be printed on receipts, invoices, and order forms.
The signature will not automatically print on the forms with these devices and will need to be added to the form of your choice.
The Topaz is a useful device if you are processing payments outside of Counterpoint (i.e. Standalone Credit Card Terminal), or would still like to capture signatures for A/R charge type sales/returns or any transaction that you set as requiring a signature.
There is a little setup required, and there are specific device models that can be used, so if you are interested, please contact the CCS Retail Systems Support or Sales Department at 800.672.4806 for help determining the right model for your system.
When we receive calls for support help, we want to assist you as quickly as possible. For that reason, we assign numbers to each request as it is received. These numbers appear on work orders (or tickets) that are given to the technician who will provide the service to you.
Many of our customers have multiple sites, and sometimes we get calls for support from several of these sites all at the same time. Because this happens, a technician may be working simultaneously on multiple issues for the same company, but for different sites. Each issue, however, will have a separate assigned number. This number can be given to you by the technician on the initial call.
When it’s necessary for you to return a call to a technician on an open issue, it saves a lot of time and confusion if you mention the open ticket number of the issue. Therefore, you won’t have to explain the entire problem again before the call is put through.
One other reminder—be sure to provide the phone number where you want to be called if it’s necessary for the technician to call you back. Customers call us from their office, from home, and from cell phones. If you think the tech “has your number,” it might not be the one you want to be used today.
We’re here to help you at 425-672-4806 or email us.
NCR monitors the performance of its channel partners such as CCS Retail Systems, Inc. Achieving Centurion Club Staus at CCS helps us maintain the best relationship possible with NCR. This status ensures we get priority in pricing, discounts, shipping, and support from NCR for our customers. We wish to thank all of our customers who helped make it possible for us to provide the maximum leverage of NCR resources to pass on to all customers.
“I wanted to congratulate you on meeting the Q4 Centurion Club requirements for 2017. I also wanted to officially recognize CCS Retail Systems, Inc. and personally take the opportunity to say thank you for putting up a great Q4.
Jason Skolak Channel Account Manager – Retail Solutions Division”
Retailers need to have computerized operations and eCommerce capabilities to be successful in today’s highly competitive markets. With this environment comes the risks of Malware invasions. The use of Viruses, Scareware, and Ransomware by cybercriminals, hackers, and spammers is on the rise. A successful Malware invasion can cripple your business very quickly – in a matter of minutes. In the worst case, you can lose all your files without recourse. We suggest you secure your systems sooner than later. A Malware invasion will cost a lot more than invasion protection software and equipment.
To protect your operations against these Malware invasions there are several steps we recommend at CCS Retail Systems.
Create a detailed profile of all your computer systems assets to use in developing a comprehensive security and invasion recovery plan.
Setup a comprehensive firewall with aggressive Malware filtering.
Schedule image backups of all your systems to use in invasion recovery.
Scan all your systems with comprehensive malware detection software on a daily basis.
Have System and IT Support review the CVE (https://cve.mitre.org/) cybersecurity vulnerability database lists regularly for developing threats.
Analyze system and application logs for suspicious activity.
Restrict access by location, user, and level.
Age Passwords regularly to prevent intrusions.
Distribute prevention, invasion detection, and invasion recovery management policies and procedures to all managers and employees.
Coordinate with CCS Retail Systems to make sure your plans are complete.
Contact CCS Retail Systems IMMEDIATELY if an invasion is suspected.
Regular Status Meetings to ensure compliance and make adjustments.
Ensure your company has Corporate Identity Monitoring and Protection.
CCS has Malware Invasion Recovery Technicians to help you develop your prevention, invasion detection, and invasion recovery plans. CCS technicians can recommend appropriate software, hardware, and best practices for management and users.
CIOReview magazine selected Equus as one of the 20 Most Promising CDN Solution Providers 2017 to symptomatically isolate and target the unique disruptions in the Content Delivery Network Landscape.
The dynamic growth of fast access internet Content Delivery Networks solutions is pushing to reduce page load time and serving site content regardless of proximity to the visitors and their location. Video streaming is expected to grow fourfold by 2020, when Cisco predicts 82% of all IP traffic will be video. This requires infrastructure to match, and thus the CDN holds a vast potential as a cornerstone of the internet.
Equus Compute Solutions 7725 Washington Ave. S. Edina, MN 55439, USA
Contact CCS Sales for Details and Orders of EQUUS Products.
It’s Time to Think About Migrating to Counterpoint SQL!
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1 Month of FREE Smart Alerts Counterpoint System Monitoring and Alerting to Your Mobile Devices.
1 Month of FREE Customer Connect Integrated Counterpoint Email Marketing.
NCR Smart Alerts is a mobile alerting tool allowing you to keep track of what happens in your store at all times We know the world is a stage, but that doesn’t mean you can be everywhere at once. Like your own personal assistant, our software makes you feel like you’ve got everything covered. Our mobile alerting system informs you of all store operations across your locations, keeping you up-to-date on sales information, any fraudulent activity, or day-to-day operations.
NCR Customer Connect is a powerful integrated email marketing system helping you grow your business by driving sales. The show’s not over yet—get them asking for an encore! Send follow up emails to connect with your customers after their experience. Our integrated, automated email marketing system enables you to use customer data and preferences to send them personalized offers.
At CCS, we often get calls from customers who proclaim, “Our system isn’t working right!” When we probe for details, it turns out that a cable was unplugged, an employee failed to log out properly, the default printer wasn’t set for the right printer, something was posted on the wrong date (or for the wrong year), or an incorrect password was being used.
A recent issue involved a person manually imputing data (for days) that could have been accomplished quickly with the push of a button! Imagine the time spent and the money wasted from a situation like this one.
It’s not the system that’s at fault—it’s improper use of the system that’s often causing the problems. Many of these issues could have been prevented if the employees involved had the right training to use the software and hardware correctly. That’s where we come into the picture.
We offer training in our computer-equipped classroom, on-site at your place of business, or remotely. Hands-on instruction is provided by a qualified technician with years of experience. Manuals are supplied for use in the classroom, and for further reference on the job.
Employers may choose a complete system overview, or just specific topics for their employees’ training. Questions brought up during the classes often get answers to problems that others have had, also.
If you’re interested in saving time and money by getting the proper training for your employees (or yourself!), give us a call today at 425-672-4806 or email us. The holiday season is about to begin, so don’t delay!