Signature Capture Devices

 

 

Signature Capture Devices.

Would you like to have your customers signature show up on Invoices and Order printouts?

There are a couple devices that can be used to do this.

One is the Ingenico ISC250 Pin Pad, it combines a signature capture device, along with a Pin Pad and MSR for processing credit/debit card payments. It will capture the customers signature, which can then be used to print on receipts, invoice and order forms and also be looked up in ticket history without printing.

There is also the Topaz signature capture device. It will only capture the customer signature that can then be printed on receipts, invoices, and order forms.

The signature will not automatically print on the forms with these devices and will need to be added to the form of your choice.

The Topaz is a useful device if you are processing payments outside of Counterpoint (i.e. Standalone Credit Card Terminal), or would still like to capture signatures for A/R charge type sales/returns or any transaction that you set as requiring a signature.

There is a little setup required, and there are specific device models that can be used, so if you are interested, please contact the CCS Retail Systems Support or Sales Department at 800.672.4806 for help determining the right model for your system.

-Bryan

PROTECTING AGAINST MALWARE ATTACKS

PROTECTING AGAINST MALWARE ATTACKS

Retailers need to have computerized operations and eCommerce capabilities to be successful in today’s highly competitive markets.  With this environment comes the risks of Malware invasions.  The use of Viruses, Scareware, and Ransomware by cybercriminals, hackers, and spammers is on the rise.   A successful Malware invasion can cripple your business very quickly – in a matter of minutes.  In the worst case, you can lose all your files without recourse.  We suggest you secure your systems sooner than later.  A Malware invasion will cost a lot more than invasion protection software and equipment.

To protect your operations against these Malware invasions there are several steps we recommend at CCS Retail Systems.

  1. Create a detailed profile of all your computer systems assets to use in developing a comprehensive security and invasion recovery plan.
  2. Setup a comprehensive firewall with aggressive Malware filtering.
  3. Schedule image backups of all your systems to use in invasion recovery.
  4. Scan all your systems with comprehensive malware detection software on a daily basis.
  5. Have System and IT Support review the CVE (https://cve.mitre.org/) cybersecurity vulnerability database lists regularly for developing threats. 
  6. Analyze system and application logs for suspicious activity.
  7. Restrict access by location, user, and level.
  8. Age Passwords regularly to prevent intrusions.
  9. Distribute prevention, invasion detection, and invasion recovery management policies and procedures to all managers and employees.
  10. Coordinate with CCS Retail Systems to make sure your plans are complete.
  11. Contact CCS Retail Systems IMMEDIATELY if an invasion is suspected.
  12. Regular Status Meetings to ensure compliance and make adjustments.
  13. Ensure your company has Corporate Identity Monitoring and Protection.

CCS has Malware Invasion Recovery Technicians to help you develop your prevention, invasion detection, and invasion recovery plans.   CCS technicians can recommend appropriate software, hardware, and best practices for management and users.

Contact CCS Support for comprehensive assistance.

Marilyn

Equus Named to 20 Most Promising CDN Solution Providers 2017

Equus Compute Solutions
20 Most Promising CDN Solution Providers 2017

Hi Marilyn,

CIOReview magazine selected Equus as one of the 20 Most Promising CDN Solution Providers 2017 to symptomatically isolate and target the unique disruptions in the Content Delivery Network Landscape.

The dynamic growth of fast access internet Content Delivery Networks solutions is pushing to reduce page load time and serving site content regardless of proximity to the visitors and their location. Video streaming is expected to grow fourfold by 2020, when Cisco predicts 82% of all IP traffic will be video. This requires infrastructure to match, and thus the CDN holds a vast potential as a cornerstone of the internet.

Equus Compute Solutions
7725 Washington Ave. S. Edina, MN 55439, USA

Contact CCS Sales for Details and Orders of EQUUS Products.

Counterpoint V7 to SQL Yearend Discount Special!

Counterpoint V7 to SQL Yearend Discount Special!

 

 Happy Holidays

It’s Time to Think About Migrating to Counterpoint SQL!

Considering New Hardware and Windows10 Packaging? Remember CPSQL Supports Windows 10!

Here’s Our CPSQL Upgrade Special for You!

SPECIAL BUNDLE AND PRICING, INCLUDING TWO EXTRA BONUS ITEMS

Limited Time Special of 25% Off the List Price of Counterpoint V7 Upgrades to Counterpoint SQL.
1 Month of FREE Smart Alerts Counterpoint System Monitoring and Alerting to Your Mobile Devices.
1 Month of FREE Customer Connect Integrated Counterpoint Email Marketing.

NCR Smart Alerts is a mobile alerting tool allowing you to keep track of what happens in your store at all times We know the world is a stage, but that doesn’t mean you can be everywhere at once. Like your own personal assistant, our software makes you feel like you’ve got everything covered. Our mobile alerting system informs you of all store operations across your locations, keeping you up-to-date on sales information, any fraudulent activity, or day-to-day operations.

NCR Customer Connect is a powerful integrated email marketing system helping you grow your business by driving sales. The show’s not over yet—get them asking for an encore! Send follow up emails to connect with your customers after their experience. Our integrated, automated email marketing system enables you to use customer data and preferences to send them personalized offers.

More …

Don’t Miss This Limited Time Offer. Special Pricing Ends December 22, 2017.

Call CCS Marilyn at 800/425-672-4806 or Email sales@ccscentral.com

Counterpoint v7 migration to Counterpoint SQL Special

Counterpoint v7 migration to Counterpoint SQL Special

It’s Time to Think About Migrating to Counterpoint SQL!

Considering New Hardware and Windows10 Packaging? Remember CPSQL Supports Windows 10!

Here’s Our CPSQL Upgrade Special for You!

SPECIAL BUNDLE AND PRICING, INCLUDING TWO EXTRA BONUS ITEMS

Limited Time Special of 25% Off the List Price of Counterpoint V7 Migration to Counterpoint SQL.
1 Month of FREE Smart Alerts Counterpoint System Monitoring and Alerting to Your Mobile Devices.
1 Month of FREE Customer Connect Integrated Counterpoint Email Marketing.

Don’t Miss This Limited Time Offer. Special Pricing Ends December 22, 2017.

Call Marilyn at 800/425-672-4806 or Email sales@ccscentral.com

NCR Ranked #1 in Global POS Software by RBR in Second Year of Market

NCR Ranked #1 in Global POS Software by RBR in Second Year of Market Report

New RBR “Global POS Software 2017” report identifies NCR as leading point-of-sale software provider in the retail and hospitality industries for the second consecutive year

Duluth, Ga. – October 31,2017NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, remains the leading point-of-sale (POS) software provider for the retail and hospitality industries according to a study published by the strategic research and consulting firm RBR.

RBR’s research “Global POS Software 2017” is an in-depth international study of this dynamic market, analyzing more than 1,400 projects, by more than 60 vendors. The report shows that major retailers and hospitality operators account for 7 million POS installations worldwide, with NCR as the market leader for the 2nd consecutive year.

Additionally, nearly 300,000 new POS installations occurred from June 2016 to June 2017, and NCR led this growth with 14% global share.

“Retail and hospitality businesses are increasingly turning to our Omni Channel Decision Support Solutions and capabilities as NCR delivers proven value to our customers as a critical partner in shaping the customer experience,” said Dirk Izzo, senior vice president and general manager Industry Solution Group, NCR Corporation. “Our point-of-sale software delivers a consistent consumer experience across all touchpoints.”

The NCR software portfolio is leading transformational change across the entire retail and hospitality ecosystem, as these markets will increasingly rely on omni-channel platforms that can capture and provide actionable customer insights. NCR’s cloud-based infrastructure and APIs, combined with NCR point-of-sale software, will enable integration of third party applications and various types of data analysis to drive smarter, faster business decisions. This enables businesses to select and easily integrate different types of technology with their current systems, ultimately helping to save them money, time to market and helping them future-proof their business and transform at their own pace.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across the financial, retail, hospitality, travel, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Ga., with about 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. NCR encourages investors to visit its website which is updated regularly with financial and other important information about NCR.

Website: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

6 top reasons for using bLoyal as a Customer Relationship Management tool.

 

6 top reasons for using bLoyal as a Customer Relationship Management tool.

bLoyal adds an extension to what NCR Counterpoint standardly offers for loyalty programs.

1. Offers and Promotions

Loyalty Offers and Promotions

Offers and promotions enhance your loyalty reward programs by offering short-term values that generate immediate sales and complement long-term loyalty member rewards. Offers and promotions work to your advantage in many ways. They provoke interest in new products, give members an opportunity to try something different, provide added value to your customers to help encourage loyalty, and ultimately generate more revenue for your business. bLoyal’s loyalty system gives you endless opportunities for offering sales and promotions to members and member segments.

Offers and Promotions from bLoyal allow you to go beyond the old style punch card by introducing exclusive loyalty program member benefits, scaled to help meet your specific needs and goals.

  • Gift Card Sales Promotions

Gift card marketing and promotions give you multiple opportunities to gain return customers and repeat sales.

As an example: If you offer a $5 gift card with a purchase of $25 or more, there’s an excellent chance that customer will either return to use the gift card or give it to someone else. Either way, statistically, there’s a 68% chance that the returning shopper will spend significantly more than the $5 offered.

Also, since bLoyal gift cards are loyalty enabled, every gift card can become a loyalty card, creating a new opportunity for building customer relationships.

  • Buy One Get One Loyalty Promotions

By one get one (BOGO) loyalty promotions are easy to configure within the bLoyal system, and despite the name, you aren’t limited in what you can offer. Buy-one-get-one promotions can span multiple product categories and use any combination of qualifiers and quantity pairings.

For example,

offer a buy two get one 50% off, promotion, or buy three and get bonus loyalty points.

With bLoyal’s loyalty system, the combinations are limitless and give you opportunities to create unique offers.

  • Coupon Loyalty Offers

Digital and print coupons significantly influence customer loyalty, sales, and word-of-mouth marketing. Customers are much more likely to be loyal to a business that provides coupons and more willing to tell friends about that business, however, the coupons need to be relevant to the consumer. bLoyal combines the power of loyalty member segmentation with targeted coupon creation and distribution, so you can create exclusive coupon loyalty offers for your members and distribute them through bLoyal built-in outbound marketing tools, or post shareable, viral coupons across your social media accounts.

2. Frequent Buyer Programs

  • Frequent Buyer Programs with bLoyal’s Loyalty Software

The following feature would be in addition to or instead of anything that you might currently be doing through NCR Counterpoint.

Building loyalty with frequent buyer programs provides a great way to reward customers for shopping with you often, or for choosing specific products or manufacturers regularly. bLoyal’s loyalty system lets you configure any frequent buyer rewards that you want, in real-time or for any other reason. With flexible points, coupons, and recurring purchase benefits, you can configure custom programs that provide value to your members instantly while encouraging more return visits.

  • Frequent Buyer Loyalty Reward Points

Rewarding your customers doesn’t mean you need to give them discounts every single time they shop. Establishing a point’s reward system provides incentives that add up over time, so your members know that once they reach a certain level of point’s rewards, they can redeem those points for a valuable rewards experience. You can set thresholds to reward customers for a certain number of visits, spending a set amount of money over time or within a limited period, or award bonus points for specific products or categories. The options are truly limitless.

Frequent buyer programs from bLoyal were designed so that you can reward loyal customers for what you want, when you want, how you want.

  • Dollar Amount or Cash Back Loyalty Rewards

Launching frequent buyer programs that are based on dollar amounts are effective at increasing both short and long-term customer spending. For example, you can offer $10 back on purchases of $150 or more, and provide a dollar reward amount on a gift card, or offer a coupon with a time limit. Dollar loyalty programs sometimes offer shipping credits based on spending caps, dollar amount discounts on future purchases, and more.

  • Award Programs with Tiers

Offering tiered loyalty rewards programs gives your members goal-based incentives to shop more often. Tiered programs can be implemented based on the number of visits, point value, or how much a customer spends during a period. Each rewards program

tier offers new benefits and rewards, with incentives to either maintain that loyalty tier, or reach it again after the related rewards have been redeemed.

  • Electronic Punch Card Loyalty

Electronic punch cards are a simple way to award members for frequent visits, purchasing a particular product, or choosing items from a certain manufacturer repeatedly. Digital loyalty punch cards can be configured in multiple ways and activated through many member check-in options from point of sale devices to mobile phones or loyalty gift cards.

  • Segmented Frequent Buyer Programs

One of the most powerful features of bLoyal’s loyalty software is the ability to segment loyalty members based on anything you want and reward customers based on where they are in the buyer’s journey as an individual. This level of targeting is powerful and personal, and with bLoyal you can offer targeted frequent buyer programs to different market segments based on

their interests, demographics, preferred store, or custom channels.

Frequent buyer rewards programs configured through bLoyal’s loyalty software are completely customizable to reach your customers in personal ways to create stronger, longer lasting relationships and boost the lifetime value of your members.

3. Outbound Marketing

Engage program members with the outbound marketing tools that are built right into the bLoyal system. You don’t need a separate, third-party system to send out exclusive offers through email, text, social blasts or remarketing campaigns. Segmented lists and categories keep your member contacts organized, so you can send targeted promotions to users based on their demographics, behaviors, and preferences without the hassle of managing separate mailing databases.

  • Loyalty Marketing with Email

Bulk emailing within bLoyal is simple. You can create newsletters with custom branded templates and send them to member groups or all members. Send event announcements, promotional campaigns, exclusive member content, surveys, and easily track engagements from

and promotions based on real engagement metrics.

  • Text Message Marketing

Schedule promotional announcements, coupons, event invitations, and more to reach your members anywhere through text message marketing. Members can opt-in or out at any time, and you can personalize messages for each user. Text message loyalty marketing is an excellent way to grow your audience, and it’s all possible in the bLoyal system without leaving your loyalty dashboard.

4. Remarketing with bLoyal

Remarketing helps you increase average order value and frequency by targeting loyalty program members based on their purchase history and other trackable loyalty program behaviors. Create remarketing campaigns by downloading segmented customer lists from bLoyal and

adding this data as a ‘custom audience’ on your next campaign.

  • Loyalty Rewards and Outbound Marketing

bLoyal offers a single platform for managing all of your outbound marketing and loyalty program efforts from one location. Engagements are linked to each member’s profile in our 360 CRM, as well as our reporting system, so you can view loyalty program engagement history

and evaluate the effectiveness of your targeting.

5. Segmentation

Marketing and Loyalty Segmentation

Member segmentation is a fundamental part of every loyalty rewards program and outbound marketing campaign. bLoyal’s built-in options give you the power to deliver the right rewards to the right customers at the right time. bLoyal provides static, dynamic , and SKU level dynamic segmentation options to help you make sure your engagements are on target and truly relevant to each of your members.

Members can be added to segmented loyalty lists automatically during sign-up, based on their demographics or where and how they signed-up, as well as being able to opt into segments online. Managers can create segmented loyalty lists manually, or lists can be automatically populated based on user behaviors and more.

Valuing your customer’s time is key to building a successful loyalty program. Marketing segmentation from bLoyal allows you to send the right message to the right customer’s at the right time.

  • Static Segmentation

Static segmentation is simple and intuitive within the bLoyal system. Mailing list managers can create member lists based on any criteria, directly within the system and use bLoyal’s outbound marketing tools to send out targeted sales, promotions, announcements, and more. Once created, managers can make changes to static lists manually. Static lists are useful for running short-term campaigns or sending engagement announcements that only apply to a very particular group of people.

  • Dynamic Segmentation

Dynamic marketing segmentation is an automated grouping of members based on any combination of behaviors and/or demographics.

For example, you can configure bLoyal to add every member of a particular demographic who has shopped at a specific store location to a precisely targeted mailing list. Customer history can be automated based on order history, purchase history, and even purchase of an individual product.

  • SKU Level Dynamic Segmentation

Product or SKU level segmentation is a highly targeted way to reach members based on their past purchases. bLoyal can automatically group customers that buy a particular product or brand into a list that you can use for precision marketing and promotions.

Highly Targeted Loyalty Solutions

With bLoyal’s loyalty and rewards system, customer partitioning is easy. Our solution allows you to create outbound marketing campaigns that will activate and engage your loyalty program members based on products they’re really interested in. You’ll also have access to analytics based on the member segments you provide, so you can quickly report on results and make adjustments as often as you need.

If you’re looking for a powerful loyal marketing solution for your business, call CCS to schedule a demonstration and learn more about bLoyal’s powerful features.

For more information on the above, please contact the CCS Retail Systems, Inc. Sales department (sales) or 1-800-672-4806.

– John