Blog Posts

New Happenings at CCS Retail Systems

Monthly Newsletter

This is the first issue of our new monthly Newsletters.  We hope you will find our Newsletters interesting and helpful.  We will be covering a broad range of topics each month including:

* Retail Management    
* Retail Products and Services    
* Retail and Computer Industry    
* Support Topics    
* Special Promotions    
* Popular Blog Posts    
* Custom Enhancements

 

Visit our Newsletter Archives for accumulated back issues as we add them.

In This Issue
1. Monthly Newsletter
2. New Website 
3.  Counterpoint 8.5.3
4.  Your eCommerce
5.  Our Blogs

New Website

We have redone our Website and are very excited about the changes. We think it is now easier to find things as well as having current and useful information. CCS Retail Front Page

Our new website was designed to focus our message and simplify navigation. Our website has a new URL: https://ccsretailsystems.com.  Visit us at this new secured server off-premise location.   Our previous site http://www.ccscentral.com will redirect you to our new site as well.  Our email addresses will remain the same and use our ccscentral.com domain.
 
Our NEW Website emphasizes our Core Strengths of:
 
  • NCR Counterpoint Retail Systems and Applications
  • Complete Integrated Hardware, Software, Support, Training, and Custom Programming
  • Over 35 years of Experience
  • Our Strong Commitment to Our Customers

Counterpoint 8.5.3

NCR has released Counterpoint 8.5.3.  It comes with a great new user interface that adds some new features.  As well as new Windows 10 UI look, there is a recent pages visited, favorites, and a search feature on the home page.  Please contact me to see a short demo of it and then schedule an update.   More information

Empower Your eCommerce Presence

NCR, CCS Retail, and our partners offer an excellent array of eCommerce software for retailers of all sizes and types.   These solutions are designed to integrate with your Counterpoint SQL software for inventory management and order fulfillment.  Contact CCS for pricing and demonstrations.   More information … 

Our Blogs

We have migrated and updated our large archive of employee blogs.  We will be adding new entries ongoing. There are over 1,500 articles of useful information on a wide variety of topics that are keys for Retailers and their management and operations personnel.   You can find information on areas such as:

  • Business Software
  • Counterpoint Software
  • Retail Devices
  • Retail Management
  • System Support
  • and many more …

Blogs Visit our Blogs for ongoing and archival articles we post frequently.

Looking Forward

As hard as it is to imagine, even though summer as just started, it’s time to start thinking about the holiday season. Do you need some new and faster equipment? If you don’t have gift cards isn’t it time to get them out on the counter? Call me and I can help you.

Happy Retailing

Marilyn McCormick
CCS Retail System Inc

425/800 672-4806
425-672-4301 Fax

sales@ccscentral.com
www.ccsretailsystems.com

Equus Systems Achieves Platinum Technology Provider Status

Equus Systems Achieves Platinum Technology Provider Status

CCS Retail Systems has worked with the Equus brand and other Compute Solutions brands for many years.   We congratulate them on their accomplishment and look forward to working with them ongoing.

Steve Grady,  VP Customer Solutions at Compute Solutions reports:

Compute Solutions Qualifies as 2017 Intel® Platinum Technology Provider.  I’m very pleased to tell you that Equus Compute Solutions announced it has qualified as a 2017 Intel® Platinum Technology Provider in both the HPC Data Center Specialist and Cloud Data Center Specialist categories. To receive these designations, Equus demonstrated commitment and excellence in deploying Intel®-based data center solutions. Equus technical staff successfully completed a set of rigorous, HPC and Cloud data center-focused training courses designed to build enhanced proficiency in delivering leading these technologies.

As an Intel Platinum Technology Provider, Equus has access to a number of value-added benefits. Access to Intel trainings and resources ensures Equus customers can gain market leading insights into the latest technologies and solutions. Collaboration with Intel cloud experts helps Equus deliver the right configuration, tailored specifically to customer requirements. The ability to leverage Intel test tools means Equus can accelerate solution schedules, ensure high quality, and offer customers the lowest total cost of ownership.

“Working closely with Intel at this Platinum level means Equus can help our customers deploy the most advanced software defined infrastructure solutions,” said Steve Grady, VP Customer Solutions. “We look forward to combining our Technology Provider program expertise with the Intel Builders Programs: Cloud, Storage and Network to create custom cost-effective solutions.”

All the Best,

Steve Grady
VP Customer Solutions

Connecting with Customers

Customer Connect CampaignsLast week, I talked about using Loyalty Programs in Counterpoint to keep customers coming back. Another way to keep them coming back is to stay in contact with them. Most of you have probably heard of Constant Contact – it’s an email marketing program. But you have to keep it up to date with email addresses and pick the customers you want to send a specific email to. What if you could have CustomerConnectsomething that connected directly to your Counterpoint database? What you need then is Customer Connect. An email marketing program that pulls information directly from your customer database.

Enter you customer’s email just once in Counterpoint and it will be populated in Customer Connect. No double entry. Then you set the email campaign you want to send and it will look at your database and pull the customers that meet the campaign specification and send out the marketing piece you have put together.

Some of the more popular ones are:
Welcome email – whenever a new customer is entered in Counterpoint they get a Welcome email from you. Maybe you want to offer them a discount to come back in.
Haven’t See You In A While – Setup a campaign to look for customers who haven’t bought anything in a specific amount of time – email them and offer them a special to come back in.
Happy Birthday – get your customer’s birthday – either date or month and put it in a profile field. Then at the beginning of each month sent out a Happy Birthday greeting and tell them to come in a get a present from you.
Sales – having a sales on specific product(s)? Setup a campaign for that and Customer Connect will search you database for customers who have bought the product(s) in the past and email them that it’s going on sale.
The great thing about this is, for most campaigns, you can set them once and schedule multiple periodic future runs. You don’t need to do anything other than the initial setup. If your customer gives you their emails, birthdays, favorite color, animal’s name, kid’s birthday and whatever else you dream up – they will be expecting emails from you.

I know if works for me. Every August when my birthday rolls around, I start looking for those emails that say I get a free ice cream cone or a discount at a store I shop at. It gets me back there to spend my birthday money!

Call or email me today about a 3 month Free Trial of Customer Connect.

marilyn@ccscentral.com

HAPPY SWEET 16.

Marilyn

NCR Announces Counterpoint 8.5.3

NCR has released Counterpoint 8.5.3.  It comes with a great new user interface that adds some new features.  As well as new Windows 10 UI look, there is a recent pages visited, favorites, and a search feature on the home page.  Please contact me to see a short demo of it and then schedule an update. More information

CP New IF

 New NCR Counterpoint Release Features

                  New User Interface

  • Remembers Recently Opened Applications
  • Ability to add Favorites
  • New Search Capability
  • New icons and updated look
  • Windows 10 UI Style
  • Program Navigation Panels
                      New Features

  • EBT Support for NCR Secure Pay
  • Ability to Turn Off Scrolling Receipts
  • Moneris iPP320 Support
  • Sage 50 2017 Certified
  • QuickBooks 2017 Certified
  • Microsoft SQL Server 2016 Support and E-mail Format Validation 
 CP New Menus

Welcome To Our New Website

Our new website was designed to focus our message and simplify navigation. Our website has a new URL: https://ccsretailsystems.com.  Visit us at this new secured server off-premise location.  

Our previous site http://www.ccscentral.com will redirect you to our new site as well.  Our email addresses will remain the same and use our ccscentral.com domain.

Our NEW Website emphasizes our Core Strengths of:

  • NCR Counterpoint Retail Systems and Applications
  • Complete Integrated Hardware, Software, Support, Training,  and Custom Programming
  • Over 35 years of Experience
  • Our Strong Commitment to Our Customers

CCS Retail Front Page

CCS Retail Page 2

CCS Retail Page 3

 

Customers – Keep Track to Bring Them Back!

CustomerConnectIs tracking your customers a successful way to keep them coming back for more purchases? The answer is an emphatic “YES”! There’s an old rule that says “80% of your sales come from 20% of your customers”. How do you know who those customers are if you don’t have a system in place that keeps a record of who buys what and when?
 
Tracking customers allows you to target your advertising—sales events, mark-downs, new products, special/promotional purchases, seasonal items—to pique the interest of those who would most likely want the information, and in many cases, act on it. Tracking also allows you to reward your best customers with special deals like pre-sale notifications. (One of my daughter’s favorite stores does this to alert her when new shipments arrive in her special, hard- to-find size).
 
Sending a timely thank you to a customer who has just made a large or important purchase, a quick user-tip on a recently purchased product, or a reminder about an upcoming special event—these are other ways to use your tracking system to bring those customers back.
 
NCR’s Counterpoint CustomerConnect feature is a great system for tracking your customers. If you haven’t checked this out yet, today is the perfect time to give us a call at 800/425-672-4806, or email us for information that will make this year’s holiday season the most profitable one ever. Don’t delay—the season is nearly upon us!
 
Marlene.

How To Get Support Help Faster

Placeholder ImageI often find voice mails first thing in the morning from customers who are having a problem. Sometimes the problem is enormous, sometimes it is trivial, but always of concern to the person having the problem. We understand that, and want to help you as quickly and efficiently as is humanly possible.
 
Sometimes, however, the voice mail message doesn’t give us the information that we need to have. Here are four factors that hamper a quick response:
The person is speaking too rapidly for the listener to decipher what is being said. Sometimes this happens merely because the person is frustrated with the issue at hand.
 
  • Little (or no) information is given about the nature of the problem. Is it a log-in problem, a printer problem, a scanner problem, a credit card processing problem, an email problem, a system crash? A brief description of the issue helps to speed your request to the appropriate tech.
  • No call-back number is given. Yes, the tech might have your number, but are you calling from home, the office, your cell phone? Always leave the number where we can reach you or the person you want us to contact.
  • For customers with multiple sites, no information is given as to which location is having the problem or if it is all sites. Knowing this gives us insight as to what the issue might be.
 
So there it is—speak slowly, leave a brief description of the problem, be sure to leave a phone number, and identify which site or sites are involved. This information will help us help you!
 
Marlene

Postcard from Hallmark” Virus Hoax – Urban Legends

A hoax circulating since February 2008 warns users to beware of "the worst virus ever" in the form of an email attachment titled "POSTCARD" or "POSTCARD FROM HALLMARK." Though real e-card viruses certainly do exist, this one is a hoax.

Note that while some versions of the hoax below claim the information was "verified" on Snopes.com, this is NOT true. What has been verified is a different e-card virus threat with a similar name. Proceed with caution!

Protecting Yourself From Viral Hoaxes and Threats

With so many real viruses in circulation with names almost identical to the bogus threats you may read about in hoax messages like the ones below, it’s crucial to know how to distinguish real virus threats from bogus ones.


http://urbanlegends.about.com/od/fauxphotos/fl/Postcard-from-Hallmark-Virus-Hoax-Urban-Legends.htm
 

A Few Signs You Might Have Been Hacked/Infected

excerpted from CSOONLINE. 

  • Fake Anti-virus Messages

In slight decline these days, fake antivirus warning messages are among the surest signs that your system has been compromised. What most people don’t realize is that by the time they see the fake antivirus warning, the damage has been done. 

  • Unwanted browser toolbars

This is probably the second most common sign of exploitation: Your browser has multiple new toolbars with names that seem to indicate the toolbar is supposed to help you. 

  • Redirected Internet searches

Many hackers make their living by redirecting your browser somewhere other than you want to go. The hacker gets paid by getting your clicks to appear on someone else’s website, often those who don’t know that the clicks to their site are from malicious redirection.

  • Frequent random popups

This popular sign that you’ve been hacked is also one of the more annoying ones. When you’re getting random browser pop-ups from websites that don’t normally generate them, your system has been compromised. 

  • Your friends receive fake emails from your email account

This is the one scenario where you might be OK. It’s fairly common for our email friends to receive malicious emails from us. A decade ago, when email attachment viruses were all the rage, it was very common for malware programs to survey your email address book and send malicious emails to everyone in it.

If one or more of these have happened or is happening to you, contact the CCS Retail Systems Support Department ASAP to have you system reviewed and repaired.  You can reach us by email or at 800.672.4806

-Bryan