We offer Complete POS, Desktop, Server, Network, and Internet Hardware Systems. Our Integrated Approach to Sourcing, Installing, and Support can dramatically reduce yoour cost of ownership and simplify your operations. Using CCS as a single Source let’s you concentrate on your business. We take care of the details.
Supercharge Your Business with a Total NCR Silver Essentials Bundle Solution
This bundle combines all the software and hardware you need – in a monthly fee, with no money down* – and will save you up to 20 percent.
What Features are Available with NCR Silver?
NCR Silver is a complete POS system that can improve customer retention, manage your business, and help you grow
Know which items are selling, and which ones aren’t, to make informed decisions.
Assign roles and track employee time with clock-in/clock-out functionality.
Track sales and cash — for all locations — from anywhere, thanks to the cloud.
You’ve Got People
24/7 support + Silver Concierge = an entire team at your disposal
Unlike other POS providers, you’ll get LIVE support — every day of the week, any hour of the day.
Save time by letting your Silver Concierge team maintain your menus every month.
Experience peace of mind knowing that select hardware is supported if something goes wrong.
Get your back office up quicker by letting a Silver Concierge agent set it up for you.
Attend ongoing training sessions on new features.
Reach an agent by phone, email, chat or text.
NCR Silver EMV: A Chip off the New Block
EMV chip technology from NCR Silver is a cut above
When you opt for NCR Silver EMV, you can choose just about any card processor you want. In addition, NCR Silver chip readers and EMV stands are built to withstand the rigors of your restaurant, mobile environment or shop. If that isn’t enough, you’ll also have more than 130 years of NCR financial technology know-how in your corner.
Choosing the right POS system can be a challenge. We hope the decision is made easier with these FAQs
What devices does NCR Silver work with?
NCR Silver apps work on Apple iOS 8.0 mobile devices, Apple iOS 9.0 mobile devices and the NCR Silver Quantum.
What’s included in my NCR Silver subscription?
Your app, 24/7 LIVE customer support, the award-winning Silver Concierge service, regular software updates, integrated loyalty, email marketing, inventory management and more.
What third-party software works with NCR Silver?
We’re constantly working with the best software providers — from accounting to mobile payments — to offer your small business or franchise an all-in-one experience. To name just a few: Xero, PassMarket, Paychex, LevelUp.
What is Silver Console?
Silver Console, formerly known as CimpleBox, is an NCR-owned add-on service that offers advanced reporting and management features in one time-saving dashboard. It is fully integrated with NCR Silver.
Quick Chip for EMV allows customers to insert (dip) and remove their EMV chip card at checkout in about 2 seconds. They can even do so before the transaction is complete. This is similar to the “Swipe Any Time” feature in NCR Counterpoint.
Quick Chip is also meant to help the payment industry’s transition to EMV chip.
In order to use Quick Chip with NCR Counterpoint, you will need to be running version 184.108.40.206, have an Ingenico ISC250 payment terminal with the required firmware version, and an account setup and configured with NCR Secure Pay.
So if you are already processing EMV chip cards through your NCR Counterpoint software, all that should need to be done is update your software to 220.127.116.11 and update your payment terminal to the required firmware.
With the update to 18.104.22.168, you will also be able to accept Pin Debit transactions using the EMV technology as well. There are some processor specific restrictions for Pin Debit, so be sure to ask CCS about your current configuration.
As always, if you have any questions or concerns, please contact the CCS Retail Systems Support Department at 800.672.4806 or email us at support.
Most of us think of spring as a good time for thoroughly cleaning and airing out our home. It’s also a good time for cleaning our computers and peripherals! To remove dust accumulation inside your computer that can clog heatsinks and fans, overheat components, and throttle performance. If this persists, performance is affected, and lifespan of the system can be reduced. Shorts may also result, causing damage to parts.
As to peripherals–keyboards, mice, and headphones can harbor volumes of bacteria from constant use. The number of bacteria is multiplied when computers are shared with other users. Remember, not everyone washes their hands as frequently as they should and often leave behind lots of unhealthy, gross stuff on the surface of whatever they touch!
Many good websites give step-by-step directions on how to safely clean computers and peripherals. One click is all you need to find out how to do the job the right way.
While you’re at it, why not clean out some of those old files that are no longer needed and free up some space on your computer? Removing old will also help speed up performance.
Need some help doing this? CCS is here to assist you! Call us today at 425-672-4806 or email us to get that spring cleaning done by experts!
Would you like to have your customers signature show up on Invoices and Order printouts?
There are a couple devices that can be used to do this.
One is the Ingenico ISC250 Pin Pad, it combines a signature capture device, along with a Pin Pad and MSR for processing credit/debit card payments. It will capture the customers signature, which can then be used to print on receipts, invoice and order forms and also be looked up in ticket history without printing.
There is also the Topaz signature capture device. It will only capture the customer signature that can then be printed on receipts, invoices, and order forms.
The signature will not automatically print on the forms with these devices and will need to be added to the form of your choice.
The Topaz is a useful device if you are processing payments outside of Counterpoint (i.e. Standalone Credit Card Terminal), or would still like to capture signatures for A/R charge type sales/returns or any transaction that you set as requiring a signature.
There is a little setup required, and there are specific device models that can be used, so if you are interested, please contact the CCS Retail Systems Support or Sales Department at 800.672.4806 for help determining the right model for your system.
CIOReview magazine selected Equus as one of the 20 Most Promising CDN Solution Providers 2017 to symptomatically isolate and target the unique disruptions in the Content Delivery Network Landscape.
The dynamic growth of fast access internet Content Delivery Networks solutions is pushing to reduce page load time and serving site content regardless of proximity to the visitors and their location. Video streaming is expected to grow fourfold by 2020, when Cisco predicts 82% of all IP traffic will be video. This requires infrastructure to match, and thus the CDN holds a vast potential as a cornerstone of the internet.
Equus Compute Solutions 7725 Washington Ave. S. Edina, MN 55439, USA
Contact CCS Sales for Details and Orders of EQUUS Products.
Before you start taking chip cards (EMV) with your NCR Counterpoint System there are a few thing that need to be done.
First, you must be on at least NCR Counterpoint version 22.214.171.124, although this version of the software will work with EMV, it is recommended that you upgrade to the latest version of 8.5.3 so you may benefit from any fixes and new features.
With 8.5.3 in mind, it is also necessary that your operating system is at least Windows 7, as of 8.5.2, Windows 10 is supported. Windows 7 and above support the latest encryption protocols to help keep your data safe. Windows XP does not have these updated protocols and will not be updated by Microsoft to include them.
If you are already taking credit cards but have not updated to NCR Secure Pay, thatwill need to be done as well. With NCR Secure Pay, it will protect you and your customers data as it is no longer kept on your system and is tokenized to further protect the data. You may also need to update your merchant account to support NCR Secure pay. CCS can work with you and your merchant services rep to get your account ready for NCR Secure Pay and EMV processing.
You must be using an Ingenico ISC250 Pin Pad that has the correct version of firmware to work with your software AND NCR Secure Pay EMV processing. Firmware will vary depending on NCR Counterpoint version. CCS can help find your current firmware version and update (if necessary) to the correct version.
Pay codes (Touchscreen and Regular ticket entry) – the following pay codes must exist and be assigned to the store setup (but do not necessarily need a button) VISA, MC (or MasterCard), DISC (or Discover), AMEX (or American Express). Also there must be an EMV pay code button to activate the chip reader when processing a chip card. Note– If a card has a chip, it must be inserted into the reader, if a card does not have a chip it may be swiped just like before. In the case of a chip that will not read, a Manual EMV button can be setup to allow the customer to manually type in their card information securely through the Pin Pad.
Once the above has been complete, CCS can test the setup in a test environment to be sure that all settings both on the bank and the software side are correct. Once confirmed working, CCS can setup a time to implement and go through a test transaction so you can see the flow of an EMV chip card transaction.
If you need help with any of the above, please contact the CCS Retail Systems Support Department @ 800.672.4806 or send us an email to get you started on your way to EMV processing
Equus Systems Achieves Platinum Technology Provider Status
CCS Retail Systems has worked with the Equus brand and other Compute Solutions brands for many years. We congratulate them on their accomplishment and look forward to working with them ongoing.
Steve Grady, VP Customer Solutions at Compute Solutions reports:
Compute Solutions Qualifies as 2017 Intel® Platinum Technology Provider. I’m very pleased to tell you that Equus Compute Solutions announced it has qualified as a 2017 Intel® Platinum Technology Provider in both the HPC Data Center Specialist and Cloud Data Center Specialist categories. To receive these designations, Equus demonstrated commitment and excellence in deploying Intel®-based data center solutions. Equus technical staff successfully completed a set of rigorous, HPC and Cloud data center-focused training courses designed to build enhanced proficiency in delivering leading these technologies.
As an Intel Platinum Technology Provider, Equus has access to a number of value-added benefits. Access to Intel trainings and resources ensures Equus customers can gain market leading insights into the latest technologies and solutions. Collaboration with Intel cloud experts helps Equus deliver the right configuration, tailored specifically to customer requirements. The ability to leverage Intel test tools means Equus can accelerate solution schedules, ensure high quality, and offer customers the lowest total cost of ownership.
“Working closely with Intel at this Platinum level means Equus can help our customers deploy the most advanced software defined infrastructure solutions,” said Steve Grady, VP Customer Solutions. “We look forward to combining our Technology Provider program expertise with the Intel Builders Programs: Cloud, Storage and Network to create custom cost-effective solutions.”