Why Training Is Extremely Important

Why Training Is Extremely Important

Technology is changing at such an incredibly fast rate in today’s world that we sometimes forget that there are people out there whose knowledge of these changes hasn’t kept pace. Our customers represent many types of businesses, some of which employ volunteers to assist with their operations. These good-hearted people want to help with whatever is needed, but sometimes lack the training for the job for which they have been assigned.

One of these people called in for help recently, and to our tech’s astonishment, didn’t know what a “mouse” was! This is an extreme example, of course, of the point I’m addressing. It does point out, however, that POS training is very important for a business to provide for its employees.

At CCS, we offer training classes from an expert instructor who will help you get the best benefit from your Counterpoint POS System. This can be done in our classroom, on-site at your business, or even remotely. We can accommodate several people or just one – whatever you need. You can choose just an Overview, or pick from many different topics available. Manuals are provided to allow you to have “look-up” material for later reference. Hands-on practice is a part of classroom instruction.

You might want to take a class individually, and then go back to your business and use that information to relay just what is needed for a specific worker.

Training will certainly eliminate the time, stress, and expense involved in fixing problems that are created when employees are not knowledgeable about how to use their system.

Need some training for your company? Call us now at 425-672-4806 or email us for more information. You’ll be glad you did!

Marlene

Training – a Time and Money – Saving Investment

Training – a Time and Money-Saving Investment

At CCS, we often get calls from customers who proclaim, “Our system isn’t working right!” When we probe for details, it turns out that a cable was unplugged, an employee failed to log out properly, the default printer wasn’t set for the right printer, something was posted on the wrong date (or for the wrong year), or an incorrect password was being used.

A recent issue involved a person manually imputing data (for days) that could have been accomplished quickly with the push of a button! Imagine the time spent and the money wasted from a situation like this one.

It’s not the system that’s at fault—it’s improper use of the system that’s often causing the problems. Many of these issues could have been prevented if the employees involved had the right training to use the software and hardware correctly. That’s where we come into the picture.

We offer training in our computer-equipped classroom, on-site at your place of business, or remotely. Hands-on instruction is provided by a qualified technician with years of experience. Manuals are supplied for use in the classroom, and for further reference on the job.

Employers may choose a complete system overview, or just specific topics for their employees’ training. Questions brought up during the classes often get answers to problems that others have had, also.

If you’re interested in saving time and money by getting the proper training for your employees (or yourself!), give us a call today at 425-672-4806 or email us. The holiday season is about to begin, so don’t delay!

Marlene