Calling for Support
Having something go wrong with your system or software is often a stressful problem that costs you time, money, and physical distress. When you need our help, our aim is to give you fast, accurate, and worry-free assistance. We do, however, need a little help from you when you call in for support.
We know that your “hair is on fire”, but it helps us serve you better if you have, at hand, the information we need to get rolling:
- Your name, and who to contact if a return call is needed.
- Your company name.
- Your telephone number and extension, if it is required. Remember that in today’s world, people call from landlines and cell phones, and from many different extension numbers! You may think our tech has your number already, but it may not be the one you’re using now.
- The location of the store(s) having the problem (many of our customers have multiple stores).
- A brief explanation of the issue. From this, we can determine who is available and can best handle the problem that you’re encountering. It helps if you can relate what task you were doing when the problem began.
Remember, when speed is essential in getting your problem addressed, it helps to have the necessary information gathered before you call for support!