NCR monitors the performance of its channel partners such as CCS Retail Systems, Inc. Achieving Centurion Club Staus at CCS helps us maintain the best relationship possible with NCR. This status ensures we get priority in pricing, discounts, shipping, and support from NCR for our customers. We wish to thank all of our customers who helped make it possible for us to provide the maximum leverage of NCR resources to pass on to all customers.
“I wanted to congratulate you on meeting the Q4 Centurion Club requirements for 2017. I also wanted to officially recognize CCS Retail Systems, Inc. and personally take the opportunity to say thank you for putting up a great Q4.
Best,
Jason Skolak Channel Account Manager – Retail Solutions Division”
2011 is already shaping up to be a great year! Our partners have been seeing increased sales, and are busy scheduling installations and upgrades. Contact CCS Retail Systems to see how they can help you take advantage of the efficiency and automation our software offers.
Facebook – If you have not yet become a fan of the RTM Facebook page, please consider joining to get more frequent news and to receive immediate updates on new features and market opportunities. Use the button above or this direct link to our page: http://www.facebook.com/RTMComputerSolutions
Tip of the Month – The Metered Equipment option is used to keep track of equipment that has any type of embedded counter. Copiers, vehicles (mileage), and machines with hour meters (like lift trucks or boats) are examples of this type of item. This add-on option allows entry of meter readings that can determine preventive maintenance schedules based on usage, and can help determine the health and age of the equipment to be serviced. Companies that track usage can also generate periodic invoices based on the readings. For example, office equipment dealers can supply copiers and printers to a site, and then bill monthly for the number and type of copies made. Multiple levels of overage can be determined, allowing customized billing of different amounts for usage within various ranges. Contact us to find out more!
Upcoming webinars – We will be presenting our software, including the new Passport SQL version of ServicePoint, in a series of Passport sponsored webinars. A session will be held on April 13th, and another is scheduled for May 11th, 2011. These presentations are scheduled for 12 PM Central time, 1 PM here on the East Coast. For more information, or to register for the Passport events, contact Robin Forde at rforde@pass-port.com. Watch for news about our own series of webinars to be announced soon.
We Do Online Demonstrations! – We will walk you through every aspect of our software, with data tailored to fit your particular needs. Give CCS a call at 800-672-4806 or contact sales@ccscentral.comif you are interested in setting up a personalized meeting.
Product News
ServicePoint – Our SQL based service management application, ServicePoint, is designed for seamless integration with CounterPoint SQL from Radiant Systems, Passport Business Solutions, and Great Plains Dynamics from Microsoft Business Solutions. The latest fully functional ServicePoint demos are available for download on our web site at http://www.rtmcs.com/downloads.htm#demo. Here’s what’s new in ServicePoint…
Passport SQL – We have completed the adaptation to allow ServicePoint to work with the new Passport SQL release! This platform has been installed onsite and is performing beautifully. Both PBS and ServicePoint benefit greatly from the underlying SQL database structure of the accounting files.
Updated reservation schedules – New scripts and procedures exist to implement rentals and schedules from CounterPoint tickets or orders. The latest processing will allow schedules to be changed or cancelled from within CP, and will affect the reserved calendar item within ServicePoint immediately. Great for delivery and installation scheduling, and for future reservations of rental items.
Support for prepaid blocks of time – ServicePoint will monitor time used in performing services against a prepaid block of time. Any additional time used during a predetermined time period may then be billed as overage.
Industry-specific demo data – Below is list of the business types for which we already developed demonstration data for ServicePoint. If you would like to have us create a dataset for your specific needs, please contact us and we will gladly create a demonstration based on your requirements.
Pool & Spa
Heating and Air
Bicycle shop
Computer and POS equipment
Lawn and Garden center
Vehicle maintenance
Commercial kitchen repair and Appliances
Accounting Platform Compatibility – Want to know what versions of our Software are compatible with various versions of accounting? Take a look at the chart below. Effective as of 04/12/11. The latest compatibility information is always on our web site at http://www.rtmcs.com/support/index.htm.
ServicePoint
CounterPoint SQL 8.2.8 through 8.4.2
Passport Business Solutions, through version 12. Recommend SQL option.
Great Plains Dynamics 7.5 through 10.0
Focus
CounterPoint v7.5, up through 7.5.18
Passport Business Solutions, through version 12
Great Plains Classic, 8.0, 8.5, 9.0, and 9.1
PartSmart Interface
For use with CP SQL up through 8.4, and PartSmart v6
Below is information to pass on to your CounterPoint SQL customers:
The hidden costs of Paper Based Document Filing Systems
Filing a paper document costs 25-30 cents per sheet
3-5% of an organization’s paper documents are lost or misfiled
Cost to recreate a misfiled paper document is $120 – $250
7.4% of an executive’s time is spent looking for lost or misfiled paper documents
Counting lost and misfiled paper documents the average costs rise to $20.00 per document
Sources: Association for Information and Image Management (AIIM), Forrester, Star Securities and Computer World
An Electronic Document Management Solution (DMS) totally eliminates these costs. How much would your company save? Contact CCS and we’ll work up an ROI and you can find out.
Synergetic Data Systems, Inc.
Publisher: UnForm, sdOffice, dSERVE, MailCall and General
Facebook – If you have not yet become a fan of the RTM Facebook page, please consider joining to get more frequent news and to receive immediate updates on new features and market opportunities. Use the button above or this direct link to our page.
Tip of the Month – ServicePoint Schedule Only Users can be used to easily schedule CounterPoint order deliveries or setup/installation of items sold in CounterPoint. A button to access the schedule calendar can be added to the POS screen that will pass user login information directly to ServicePoint, allowing the calendar to be brought up directly from CP ticket entry.
We Do Online Demonstrations! – We will walk you or your prospect through every aspect of our software, with data tailored to fit your particular needs. Give us a call at 800-672-4806 or contact sales@ccscentral.com if you are interested in setting up a personalized meeting.
Compatibility News – We’ve recently certified compatibility of our products with some new versions of accounting software. ServicePoint has been updated to be compatible with the upcoming 8.4 release of CP SQL. Also – We are currently working on an interface to the SQL version of Passport’s PBS (more about this below). Focus is compatible with the latest CounterPoint V7 release, 7.5.18. There is both a Focus and ServicePoint version that interfaces with Passport software, up through the new graphical release, PBS version 12. Full compatibility information is outlined in a table at the bottom of this newsletter.
Product News
ServicePoint– Our SQL based service management application, ServicePoint, is designed for seamless integration with CounterPoint SQL from Radiant Systems, Great Plains Dynamics from Microsoft Business Solutions, and for Passport Business Solutions. The latest fully functional ServicePoint demos are available for download.
Here’s what’s new in ServicePoint …
Passport SQL! – We have a copy of the much anticipated version of PBS from Passport Software, and it looks great! The adaptation to allow ServicePoint to access the new Passport SQL database is in process and expected to be complete in February.
Simple reservations– The ability to simply tie a customer to a resource without an order or work order is now available. This simple scheduling function can reserve a block of time on a specific day for meetings and consultations without having to complete the order entry process. Meeting schedules can be printed by day or by scheduled resource.
Support for prepaid blocks of time – ServicePoint will now track time used in performing services against a prepaid block of time. Any additional time used during a predetermined time period may then be billed as overage.
Industry-specific demo data – Below is list of the business types for which we already developed demonstration data for ServicePoint. If you would like to have us create a dataset Please contact us if you have a specific need and we will gladly create a demonstration based on your requirement.
Pool & Spa
Heating and Air
Bicycle shop
Computer and POS equipment
Lawn and Garden center
Vehicle maintenance
Commercial kitchen repair and Appliances
Focus– Focus is the leading service management software for use with CounterPoint V7 and Passport.
CPScheduler – Focus users on a CP Windows platform can take advantage of our graphic scheduling program. A calendar is used to allocate time for service items, and/or for CP orders to be delivered or installed. Any updates made through the graphical scheduler are made directly to the Focus files, and appear in the Focus service database.
New Focus features
Support for printing of a graphic image in the background of forms. This will allow the printing of invoices and work orders, integrated with the lines, headings, and graphics onto plain paper.
We’ve added attachment of pictures to Focus service calls. The latest release of Focus will support multiple pictures, able to be viewed and printed, for service calls, customer equipment, and service addresses.
Auto-attach customer equipment notes. If a customer equipment note has an ID matching the "auto-attach" ID set up in Focus, bring the note automatically into a new service call at entry time, or when generated during PM’s due processing.
Addition of Route, Truck, and Stop to customer equipment. This allows printing of a routing report, helpful for routine maintenance to equipment at customer’s sites.
Passport Windows printing – There is a patch available for Focus 8.5 that will correct some pagination issues when printing to a Windows printer in the PBS version of Focus.
PartSmart – Our PartSmart interface application creates a seamless interface from this popular electronic parts catalog and lookup program to CP SQL and ServicePoint. PartSmart allows a user to call up diagrams and parts lists for equipment models. Inventory levels can be checked for selected components, and parts pick lists can easily be created simply by dragging and dropping from the illustrated diagram. Our interface program lets PartSmart retrieve inventory information from CounterPoint SQL, including item status information, quantities on hand, bin location, pricing, and more. With the push of a button, a parts list created in PartSmart can be easily transferred to a CounterPoint order, or to a ServicePoint work order task.
Accounting Platform Compatibility – Want to know what versions of our Software are compatible with various versions of accounting? Take a look at the chart below. Effective as of 01/01/11. The latest compatibility information is always on our web site at http://www.rtmcs.com/support/index.htm.
ServicePoint
CounterPoint SQL 8.2.8 & .9, and 8.3.2 through 8.4.1
Passport Business Solutions, through version 12
Great Plains Dynamics 7.5 through 10.0
Focus
CounterPoint v7.5, up through 7.5.18
Passport Business Solutions, through version 12
Great Plains Classic, 8.0, 8.5, 9.0, and 9.1
PartsSmart Interface
For use with CP SQL up through 8.4.0, and PartSmart v6
The September / October BackupEDGE2.x to 3.0 Upgrade Rebate Offer proved highly successful. About the only complaint we had was the ineligibility of our older 1.x products.
To provide a final chance for these clients to upgrade to 3.0 and save money, we are offering a new rebate promotion between today and the end of 2010. We’re combining this with a competitive upgrade rebate offer.
In our Summer newsletter, we present some opportunities to make money by helping businesses improve their bottom line.
This year has had it’s challenges for some, but many segments of the service industry are growing. The automation and efficiency that our software offers can help these companies in a time of growth, or help them obtain an advantage in a competitive market. Our products can pay for themselves through increased productivity and insight into what makes a service business profitable.
Tip of the month – Scheduling of resources can be made easier through the use of filters. Setting filters in the Scheduling/Dispatching function will help to schedule a specific type of resource with the same type of job (i.e. send the delivery guys to do the deliveries, and the installation crew to do the installs). Filters can also be used to limit the area serviced, efficiently routing calls in the same vicinity. Saving filters by user allows separate schedules to be processed automatically based on user login ID.
Software Trial Period – We have instituted a new program to allow prospective users to try our software before buying. A temporary registration may now be issued to users committed to testing an implementation of Focus or ServicePoint. At the expiration of the trial period, a full registration may be purchased and all existing data will be preserved.
Online Demonstrations – If you have a sales prospect, questions about our software, or just want a better idea of how our products work, give us a call to schedule a session. We use Citrix Online for fast, secure, and easy access. Contact beverly@rtmcs.com if you would like to be included.
Product News
ServicePoint– Our SQL based service management application, ServicePoint, is designed for seamless integration with CounterPoint SQL from Radiant Systems or Great Plains Dynamics from Microsoft Business Solutions. The latest fully functional ServicePoint demos are available for download on our web site at http://www.rtmcs.com/downloads.htm#demo. Here’s what’s new in ServicePoint…
Auto Login into ServicePoint – Starting ServicePoint from a menu selection in CounterPoint or from a button in Point of Sale will pass the CP user and company directly to the ServicePoint client. This gives a seamless interface to Service functions from CP, and allows delivery or installation schedules to be easily checked immediately from the POS ticket entry screen.
Work Orders tab in contracts – A tab has been added to contracts to show any work orders performed against the current service agreement. If a certain type of service or a certain number of visits have been guaranteed during a contract period, this can now be easily viewed from a single window.
Support for "gridded" items – A popup window has been added to work order parts maintenance for processing of items tracking grid information. Grids are used to track specific combinations of item attributes such as size, color, year, weight, etc.
Multi-Industry demo data – We have developed an updated demonstration data install routine for ServicePoint. This utility allows the selection of customized data for a specific industry to be chosen. Download the new data install utility from our web site – there’s a link on our home page in the "What’s New" section. Currently available business types are listed below. Please contact us if you have a specific need and we will create demonstration based on your requirement.
Bicycle shop
Lawn and Garden center
Heating and Air
Pool & Spa
Computer and POS equipment
Vehicle maintenance
·ServicePoint Upgrade Discounts – We are still offering discounts on upgrades from Focus to ServicePoint. Upgrade now and receive a credit for the value of your current Focus system.
Focus– Focus is the leading service management software for use with CounterPoint V7 and Passport. We are looking forward to working on a full Windows GUI front-end for Focus, to match the upcoming version 12 release for Passport’s PBS software.
8.6 Preview…
We’ve added attachment of pictures to Focus service calls. The 8.6 release of Focus will support multiple pictures, able to be viewed and printed, for service calls, customer equipment, and service addresses.
Auto-attach customer equipment notes. If a customer equipment note has an ID matching the "auto-attach" ID set up in Focus, bring the note automatically into a new service call at entry time, or when generated during PM’s due processing.
Addition of Route, Truck, and Stop to customer equipment. This allows printing of a routing report, helpful for routine maintenance to equipment at customer’s sites.
CPScheduler – Focus users on a CP Windows platform can take advantage of our graphic scheduling program. A calendar is used to allocate time for service items, and/or for CP orders to be delivered or installed. Any updates made through the graphical scheduler are made directly to the Focus files, and appear in the Focus service database.
PartSmart – Our PartSmart interface application creates a seamless interface from this popular electronic parts catalog and lookup program to CP SQL and ServicePoint. PartSmart allows a user to call up diagrams and parts lists for equipment models. Inventory levels can be checked for selected components, and parts pick lists can easily be created simply by dragging and dropping from the illustrated diagram. Our interface program lets PartSmart retrieve inventory information from CounterPoint SQL, including item status information, quantities on hand, bin location, pricing, and more. With the push of a button, a parts list created in PartSmart can be easily transferred to a CounterPoint order, or to a ServicePoint work order task.
Accounting Platform Compatibility – Want to know what versions of our Software are compatible with various versions of accounting? Take a look at the chart below. Effective as of 07/15/08. The latest compatibility information is always on our web site at http://www.rtmcs.com/support/index.htm.
ServicePoint
CounterPoint SQL 8.2.8 & .9, and 8.3.2 through 8.3.8
Great Plains Dynamics 7.5 through 10.0
Focus
CounterPoint v7.5, up through 7.5.16
Passport Business Solutions, through version 11.7
Great Plains Classic, 8.0, 8.5, 9.0. and 9.1
PartsSmart Interface
For use with CP SQL up through 8.3.8, and PartSmart v6
Web Site Links
Up-to-date ServicePoint and Focus information can be found by clicking on the links in the "What’s new" section of our homepage, www.rtmcs.com
