Monitoring your NCR Secure Pay activity.

Monitoring your NCR Secure Pay activity.

By, default, when one signs-up for the NCR Secure Pay Service, the notification email address that you provided will be used to automatically notify you of the success or failure of your regularly scheduled overnight credit card settlements.  You can also access the NCR Secure Pay Portal in order to check on the real-time open activity as well as the settlement history 24/7/365 from any location that allows you access to the Internet access.

Site access will require the link information, the NCR Secure Pay User ID and the required password to access the site. This Portal location information was provided in your original NCR Secure Pay sign-up email, however, if you no longer have this access information, please contact CCS.  The site has a built-in access limitation that will temporarily disable your login account if more than (3) three failed back-to-back failed access attempts have been made.

Currently, NCR Secure Pay keeps detailed Settlement History online on their servers for 2 years, after which time the site automatically purges the older data. You can also extract transaction detail to an ASCII CSV file for use in importing into other products such as MS Excel.

In the set-up and configuration area, the site allows you to change both the settlement status email address and time of day that the auto-settlement happens. Additionally, detailed information about your current merchant information and configuration, and options will be displayed.

If you have any question regarding NCR Secure Pay or need assistance with accessing the NCR Secure Pay Portal, please contact the CCS Retail Systems Support Department.

– John

Passport Version 12.06 Update for July 2018

Passport Business Solutions
Passport Business Solutions

Passport Version 12.06 Update

With the release of PBS 12.06, Passport completes a major infrastructure project on field expansions begun with the version 12.05 release. Enhancements for PBS 12.06 will include:

  • Expanded field sizes for both the name and addresses in Customer, Ship-to, and Contact files.
  • Field expansions in A/R, O/E, POS and Customer Order Processing in PBS Manufacturing.
  • Professional Time & Billing fields expanded.
  • PO # expanded to 30 characters to accommodate Amazon, etc.
  • Approximately 12-14 Accounts Payable SSRS (SQL Server Reporting Services) reports have been created
  • Three new SSRS reports have been created to replace the previous standard reports for wholesale distributors.
  • Passport 12.06 includes a new runtime, version 10.2, so a fresh install will be required and the use of EZ Convert is required to migrate your existing data to the new format.

Currently, version 12.06 is being thoroughly beta tested in-house at Passport. A Limited release will begin mid-July, 2018 with general release anticipated to be available at the end of July 2018

Please consult the CCS Support department if you have any questions on the above release.

– John

Getting Ready For Transport Security Layer (TLS) 1.2

GETTING READY FOR TLS 1.2

Payment Card Industry Data Security Standards (PCI DSS) require all PA-DSS validated payment applications to discontinue the use of “early TLS” (i.e., all versions of SSL and TLS 1.0) by June 30th, 2018.

To comply with this requirement, NCR Secure Pay will no longer accept early TLS connections after 2:30 A.M. on June 5th, 2018. In addition, updates to NCR Counterpoint V8.5.4 and V8.4.6 that will require the use of TLS 1.2 for payment transactions processed through NCR Secure Pay will be released as follows:

  • V8.5.4 Patch 002: Scheduled for 2/20/2018
  • V8.4.6.19 Service Pack: Scheduled for 3/6/2018

We do not plan to release patches or Service Packs to support TLS 1.2 in other versions of NCR Counterpoint. To prepare for the transition to TLS 1.2, you must first ensure that TLS 1.2 is supported and enabled on your

workstations by following the appropriate steps for your operating system, as outlined below.

 Do NOT disable early TLS on your workstations, as NCR Counterpoint Services (CPServices) requires TLS 1.0 for internal communications. Because PCI DSS prohibits the use of early TLS for the external communication of payment transactions only, using TLS 1.0 with CPService does not violate PCI-DSS compliance.

CPServices will be updated to use TLS 1.2 in a future NCR Counterpoint release.

Once TLS 1.2 is enabled, you can install V8.5.4 Patch 002 or the V8.4.6.19 Service Pack—depending on which version of NCR Counterpoint you are using—to begin using TLS 1.2 for all communications with NCR Secure Pay.

  V8.5.4 Patch 002 and the V8.4.6.19 Service Pack will only work with TLS 1.2. If you install these updates on a workstation for which TLS 1.2 is not supported and enabled, NCR Counterpoint will be unable to connect to NCR Secure Pay and you will be unable to process payments.

W I N D O WS 8. 1/ W I N D O W S 1 0 / W I N D O W S  S E R V E R 2 01 2 R 2

By default, TLS 1.2 is supported and enabled in Windows 8.1, Windows 10, and Windows Server 2012 R2. Thus,

no additional configuration is required to use TLS 1.2 with these operating systems.

W I N D O S 7/ W I N D O W S  E M B E D D E D  P O S  R EA D Y  7 / W I N D O W S  S E R V E R  2 0 0 8 R 2

If your NCR Counterpoint workstations are running Windows 7, Windows Embedded POSReady 7, or Windows

Server 2008 R2, first ensure that you have installed all current Service Packs, updates, and security patches.

To enable TLS 1.2, create the registry setting entries (in the Client subkey) that are specified in the TLS 1.2

section of the Transport Security Layer (TLS) registry settings page in the Microsoft documentation library

(https://docs.microsoft.com/en-us/windows-server/security/tls/tls-registry-settings#tls-12).

Every effort has been made to ensure the accuracy of this document. NCR makes no representations or warranties with respect to any of the information contained in this document and specifically disclaims any express or implied warranties of merchantability or fitness for a particular purpose with respect to such information. NCR shall not be liable for any errors or for incidental, indirect or consequential damages in connecting with the furnishing, performance or use of this document.

V E R I FY I N G  T H A T  T L S 1 .2  I S  E N A B L E D

If you are using Windows 7, Windows Embedded POSReady 7, or Windows Server 2008 R2, you can verify whether TLS 1.2 is supported and enabled on each of your NCR Counterpoint workstations by using Microsoft Internet Explorer to access the How’s My SSL? Website (https://howsmyssl.com).

Only use Internet Explorer to verify that your workstation is using TLS 1.2; other browsers do not use the Windows TLS system and may display incorrect results.

The Version section of the page should indicate that your client is using TLS 1.2, as illustrated below.

W I N D O W S  E M B E D D E D  P O S  R E A D Y  2 0 0 9

NCR does not currently plan to test or support TLS 1.2 with Windows Embedded POSReady 2009. Although Microsoft has indicated that an update will be made available to support TLS 1.2 with Windows POSReady 2009 (https://cloudblogs.microsoft.com/microsoftsecure/2017/10/05/announcing-support-for-tls-1-1-and-tls-1-2-in- xp-posready-2009/), merchants who wish to continue using POSReady 2009 must do so at their own risk.

We strongly recommend upgrading any workstation that is running Windows POSReady 2009 to a newer, supported operating system.

Marilyn.

NOTICE: PCI DSS Requires Transition to Secure Pay Before April 30th, 2018!

PCI DSS Requires Transition to Secure Pay Before April 30th, 2018!

TSYS and WorldPay Ending CPGateway Support

TSYS will discontinue support for the NCR Counterpoint Gateway (CPGateway) platform on April 30th, 2018. Merchants who are currently processing EDC payments through TSYS via CPGateway are advised to migrate to NCR Secure Pay before this date to ensure they can continue processing without interruption.

In addition, Worldpay will discontinue support for CPGateway within a similar time frame (we will announce the actual date on which CPGateway support will end for Worldpay merchants as soon as it is confirmed). Again, we strongly encourage merchants who are currently processing EDC payments through Worldpay via CPGateway to migrate to a Worldpay (TCMP) account for NCR Secure Pay to avoid any interruptions.

TLS (Transaction Level Security) 1.2 Transition

Getting Ready for TLS 1.2 (Check My TLS Status)

Payment Card Industry Data Security Standards (PCI DSS) require all PA-DSS validated payment applications to discontinue the use of “early TLS” (i.e., all versions of SSL and TLS 1.0) by June 30th, 2018.

To comply with this requirement, NCR Secure Pay will no longer accept early TLS connections after 2:30 A.M. on June 5th, 2018. In addition, updates to NCR Counterpoint V8.5.4 and V8.4.6 that will require the use of TLS 1.2 for payment transactions processed through NCR Secure Pay will be released as follows:

  • V8.5.4 Patch 002: Scheduled for 2/20/2018
  • V8.4.6.19 Service Pack: Scheduled for 3/6/2018

NCR does not plan to release patches or Service Packs to support TLS 1.2 in other versions of NCR Counterpoint.

To sign up for an NCR Secure Pay account, Contact CCS Retail Systems  ASAP.

Marilyn.

6 top reasons for using bLoyal as a Customer Relationship Management tool.

 

6 top reasons for using bLoyal as a Customer Relationship Management tool.

bLoyal adds an extension to what NCR Counterpoint standardly offers for loyalty programs.

1. Offers and Promotions

Loyalty Offers and Promotions

Offers and promotions enhance your loyalty reward programs by offering short-term values that generate immediate sales and complement long-term loyalty member rewards. Offers and promotions work to your advantage in many ways. They provoke interest in new products, give members an opportunity to try something different, provide added value to your customers to help encourage loyalty, and ultimately generate more revenue for your business. bLoyal’s loyalty system gives you endless opportunities for offering sales and promotions to members and member segments.

Offers and Promotions from bLoyal allow you to go beyond the old style punch card by introducing exclusive loyalty program member benefits, scaled to help meet your specific needs and goals.

  • Gift Card Sales Promotions

Gift card marketing and promotions give you multiple opportunities to gain return customers and repeat sales.

As an example: If you offer a $5 gift card with a purchase of $25 or more, there’s an excellent chance that customer will either return to use the gift card or give it to someone else. Either way, statistically, there’s a 68% chance that the returning shopper will spend significantly more than the $5 offered.

Also, since bLoyal gift cards are loyalty enabled, every gift card can become a loyalty card, creating a new opportunity for building customer relationships.

  • Buy One Get One Loyalty Promotions

By one get one (BOGO) loyalty promotions are easy to configure within the bLoyal system, and despite the name, you aren’t limited in what you can offer. Buy-one-get-one promotions can span multiple product categories and use any combination of qualifiers and quantity pairings.

For example,

offer a buy two get one 50% off, promotion, or buy three and get bonus loyalty points.

With bLoyal’s loyalty system, the combinations are limitless and give you opportunities to create unique offers.

  • Coupon Loyalty Offers

Digital and print coupons significantly influence customer loyalty, sales, and word-of-mouth marketing. Customers are much more likely to be loyal to a business that provides coupons and more willing to tell friends about that business, however, the coupons need to be relevant to the consumer. bLoyal combines the power of loyalty member segmentation with targeted coupon creation and distribution, so you can create exclusive coupon loyalty offers for your members and distribute them through bLoyal built-in outbound marketing tools, or post shareable, viral coupons across your social media accounts.

2. Frequent Buyer Programs

  • Frequent Buyer Programs with bLoyal’s Loyalty Software

The following feature would be in addition to or instead of anything that you might currently be doing through NCR Counterpoint.

Building loyalty with frequent buyer programs provides a great way to reward customers for shopping with you often, or for choosing specific products or manufacturers regularly. bLoyal’s loyalty system lets you configure any frequent buyer rewards that you want, in real-time or for any other reason. With flexible points, coupons, and recurring purchase benefits, you can configure custom programs that provide value to your members instantly while encouraging more return visits.

  • Frequent Buyer Loyalty Reward Points

Rewarding your customers doesn’t mean you need to give them discounts every single time they shop. Establishing a point’s reward system provides incentives that add up over time, so your members know that once they reach a certain level of point’s rewards, they can redeem those points for a valuable rewards experience. You can set thresholds to reward customers for a certain number of visits, spending a set amount of money over time or within a limited period, or award bonus points for specific products or categories. The options are truly limitless.

Frequent buyer programs from bLoyal were designed so that you can reward loyal customers for what you want, when you want, how you want.

  • Dollar Amount or Cash Back Loyalty Rewards

Launching frequent buyer programs that are based on dollar amounts are effective at increasing both short and long-term customer spending. For example, you can offer $10 back on purchases of $150 or more, and provide a dollar reward amount on a gift card, or offer a coupon with a time limit. Dollar loyalty programs sometimes offer shipping credits based on spending caps, dollar amount discounts on future purchases, and more.

  • Award Programs with Tiers

Offering tiered loyalty rewards programs gives your members goal-based incentives to shop more often. Tiered programs can be implemented based on the number of visits, point value, or how much a customer spends during a period. Each rewards program

tier offers new benefits and rewards, with incentives to either maintain that loyalty tier, or reach it again after the related rewards have been redeemed.

  • Electronic Punch Card Loyalty

Electronic punch cards are a simple way to award members for frequent visits, purchasing a particular product, or choosing items from a certain manufacturer repeatedly. Digital loyalty punch cards can be configured in multiple ways and activated through many member check-in options from point of sale devices to mobile phones or loyalty gift cards.

  • Segmented Frequent Buyer Programs

One of the most powerful features of bLoyal’s loyalty software is the ability to segment loyalty members based on anything you want and reward customers based on where they are in the buyer’s journey as an individual. This level of targeting is powerful and personal, and with bLoyal you can offer targeted frequent buyer programs to different market segments based on

their interests, demographics, preferred store, or custom channels.

Frequent buyer rewards programs configured through bLoyal’s loyalty software are completely customizable to reach your customers in personal ways to create stronger, longer lasting relationships and boost the lifetime value of your members.

3. Outbound Marketing

Engage program members with the outbound marketing tools that are built right into the bLoyal system. You don’t need a separate, third-party system to send out exclusive offers through email, text, social blasts or remarketing campaigns. Segmented lists and categories keep your member contacts organized, so you can send targeted promotions to users based on their demographics, behaviors, and preferences without the hassle of managing separate mailing databases.

  • Loyalty Marketing with Email

Bulk emailing within bLoyal is simple. You can create newsletters with custom branded templates and send them to member groups or all members. Send event announcements, promotional campaigns, exclusive member content, surveys, and easily track engagements from

and promotions based on real engagement metrics.

  • Text Message Marketing

Schedule promotional announcements, coupons, event invitations, and more to reach your members anywhere through text message marketing. Members can opt-in or out at any time, and you can personalize messages for each user. Text message loyalty marketing is an excellent way to grow your audience, and it’s all possible in the bLoyal system without leaving your loyalty dashboard.

4. Remarketing with bLoyal

Remarketing helps you increase average order value and frequency by targeting loyalty program members based on their purchase history and other trackable loyalty program behaviors. Create remarketing campaigns by downloading segmented customer lists from bLoyal and

adding this data as a ‘custom audience’ on your next campaign.

  • Loyalty Rewards and Outbound Marketing

bLoyal offers a single platform for managing all of your outbound marketing and loyalty program efforts from one location. Engagements are linked to each member’s profile in our 360 CRM, as well as our reporting system, so you can view loyalty program engagement history

and evaluate the effectiveness of your targeting.

5. Segmentation

Marketing and Loyalty Segmentation

Member segmentation is a fundamental part of every loyalty rewards program and outbound marketing campaign. bLoyal’s built-in options give you the power to deliver the right rewards to the right customers at the right time. bLoyal provides static, dynamic , and SKU level dynamic segmentation options to help you make sure your engagements are on target and truly relevant to each of your members.

Members can be added to segmented loyalty lists automatically during sign-up, based on their demographics or where and how they signed-up, as well as being able to opt into segments online. Managers can create segmented loyalty lists manually, or lists can be automatically populated based on user behaviors and more.

Valuing your customer’s time is key to building a successful loyalty program. Marketing segmentation from bLoyal allows you to send the right message to the right customer’s at the right time.

  • Static Segmentation

Static segmentation is simple and intuitive within the bLoyal system. Mailing list managers can create member lists based on any criteria, directly within the system and use bLoyal’s outbound marketing tools to send out targeted sales, promotions, announcements, and more. Once created, managers can make changes to static lists manually. Static lists are useful for running short-term campaigns or sending engagement announcements that only apply to a very particular group of people.

  • Dynamic Segmentation

Dynamic marketing segmentation is an automated grouping of members based on any combination of behaviors and/or demographics.

For example, you can configure bLoyal to add every member of a particular demographic who has shopped at a specific store location to a precisely targeted mailing list. Customer history can be automated based on order history, purchase history, and even purchase of an individual product.

  • SKU Level Dynamic Segmentation

Product or SKU level segmentation is a highly targeted way to reach members based on their past purchases. bLoyal can automatically group customers that buy a particular product or brand into a list that you can use for precision marketing and promotions.

Highly Targeted Loyalty Solutions

With bLoyal’s loyalty and rewards system, customer partitioning is easy. Our solution allows you to create outbound marketing campaigns that will activate and engage your loyalty program members based on products they’re really interested in. You’ll also have access to analytics based on the member segments you provide, so you can quickly report on results and make adjustments as often as you need.

If you’re looking for a powerful loyal marketing solution for your business, call CCS to schedule a demonstration and learn more about bLoyal’s powerful features.

For more information on the above, please contact the CCS Retail Systems, Inc. Sales department (sales) or 1-800-672-4806.

– John

Are You Ready For EMV Security?

 

Are You Ready For EMV Security?

Before you start taking chip cards (EMV) with your NCR Counterpoint System there are a few thing that need to be done.

  • First, you must be on at least NCR Counterpoint version 8.4.6.18, although this version of the software will work with EMV, it is recommended that you upgrade to the latest version of 8.5.3 so you may benefit from any fixes and new features.
  • With 8.5.3 in mind, it is also necessary that your operating system is at least Windows 7, as of 8.5.2, Windows 10 is supported. Windows 7 and above support the latest encryption protocols to help keep your data safe. Windows XP does not have these updated protocols and will not be updated by Microsoft to include them.
  • If you are already taking credit cards but have not updated to NCR Secure Pay, that will need to be done as well. With NCR Secure Pay, it will protect you and your customers data as it is no longer kept on your system and is tokenized to further protect the data. You may also need to update your merchant account to support NCR Secure pay. CCS can work with you and your merchant services rep to get your account ready for NCR Secure Pay and EMV processing.
  • You must be using an Ingenico ISC250 Pin Pad that has the correct version of firmware to work with your software AND NCR Secure Pay EMV processing. Firmware will vary depending on NCR Counterpoint version. CCS can help find your current firmware version and update (if necessary) to the correct version.
  • Pay codes (Touchscreen and Regular ticket entry) – the following pay codes must exist and be assigned to the store setup (but do not necessarily need a button) VISA, MC (or MasterCard), DISC (or Discover), AMEX (or American Express). Also there must be an EMV pay code button to activate the chip reader when processing a chip card. Note – If a card has a chip, it must be inserted into the reader, if a card does not have a chip it may be swiped just like before. In the case of a chip that will not read, a Manual EMV button can be setup to allow the customer to manually type in their card information securely through the Pin Pad.
  • Once the above has been complete, CCS can test the setup in a test environment to be sure that all settings both on the bank and the software side are correct. Once confirmed working, CCS can setup a time to implement and go through a test transaction so you can see the flow of an EMV chip card transaction.

If you need help with any of the above, please contact the CCS Retail Systems Support Department @ 800.672.4806 or send us an email to get you started on your way to EMV processing

-Bryan

Outbound Reservation System

What is the Outbound Reservation System?

Outbound Software’s Reservation System has been built with your diverse needs in mind and understands a system handling 80% of your needs is simply not good enough. We pride ourselves on getting "down and dirty" with the details on how your reservation process works so your business will grow with the investment.

On the surface, reserving an activity for something seems quite simple: select the date, time, quantity and enter payment information. Outbound Software goes far beyond the basics to handle the nuances of the reservation process such as filtering dates and times based on rules, asking specific information about participants, prompting the option to donate, varying the reservation policies by activity or event, and customizing the email confirmation letters to name a few. Outbound is built to manage the spectrum of purchases from simple tickets to events to complex scenarios like kids camps, group tours and seated venues.

Who Should Use It?

Outbound offers a variety of hosted solutions for operations of any size requiring reservations.

Museums Glass

Museums – Outbound Software automates your ticketed and reservation processes saving your organization time and money. Your customers can reserve group tours, classes, special events, workshops and buy admission tickets with ease.

 

 

 

Zoo Chimp

Zoos and Aquariums – Allow your customers to reserve a space for a birthday party, tour or special event from the comfort of their home or business. Add additional options like preferred parking and donor events. Allow discounted member pricing for classes, tours and events. Offer member-only activities! Speed up your admission process by having customers purchase advanced admission.

 

 

 

Tickets Ticket Booth

Ticketed Venues – Outbound Software’s new Box Office Module for Counterpoint offers full integration into the Counterpoint point of sale system, real-time ticketing (online and on-site), as well as real-time scanning of tickets (online or on-site).

 

Recreation Hang Glider

Outdoor Recreation – From rafting tours, to climbing excursions and hang gliding lessons, Outbound has an affordable solution.

 

Education Dept. Experts

Does your attraction, zoo or museum offer educational classes, seminars, or events? We have been able to help many zoos, aquariums, museums and attractions with their educational activities. Contact us about how we can help you today!

Testimonial

"Our focus going into our 30th year of operations was to increase our customer service for all of our recreational customers. Our recreational customers are those folks who participate in one or more of our outdoor adventures including hang gliding, kayaking, surfing, kiteboarding, and parasailing to name a few. Up until last year, our customers would need to call in or visit one of our retail locations to sign-up for an activity

Because of the Outbound Software Solution we have increased sales, efficiency, better organization and have been able to execute better customer service."

John Harris
Owner
Kitty Hawk Kites

 

 

Why Should You Use it?

Many of our customers have shown that the system pays for itself within 6 months of operation due to its efficiencies it makes to your internal operation (less calls, access from anywhere, centralized calendar, better internal communication between departments), its enhanced customer service (self-service on the web, automated confirmation emails and invoices, ease of use) and simply the additional people that come in the door due to the enhanced online marketing the system provides.

We encourage you to speak with our current customers to get their perspective on the return on investment (ROI) of Outbound Software.

Contact your CCS Retail Sales Consultant to discuss Outbound further.
 

 

SmartAlerts Monitoring

Point of Sale Real-time Alerts 

Click for Details  Features  Overview   Alerts Available
 

CounterPoint SmartAlerts™ leverages mobile technology to provide retailers information about their stores as it happens.

Whether you have been a retailer for a week or for years, you strive to successfully operate your store every day. With Radiant Systems’ newest solution, CounterPoint SmartAlerts™, you can operate with the tightest control over store operations and can increase your focus on fraud prevention and customer satisfaction on the spot. 

Continue reading SmartAlerts Monitoring

UnForm Document Management

UnForm8 for CPSQL Document Management Topology CPSQL Interface  User Guide  UnForm8 Video

New from SDSI: CirrusPrint™: Efficient Cloud and Network Printing

UnForm DMS: The Next Logical Step

 
As a CounterPoint SQL user the next logical step is to connect to the very affordable UnForm Document Management Solution (DMS).  With the UnForm Click-2-View (Desktop Client) you can retrieve Counterpoint-generated and related documents from your secure UnForm archive repository without leaving CounterPoint, or you can access business critical Counterpoint or related documents without leaving your Back-Office application such as QuickBooks or Passport.