Summer Time Cleanup

Summer Time Cleanup

As we are approaching the end of summer, now is a good time to clean out your computer case of dust bunnies and dirt. When the dust and dirt start to build up inside your computer case, strange things can start to happen. The most common thing I see is random BSOD (Windows infamous Blue Screen Of Death). The messages associated with these can be very misleading, for example, I recently fielded a call from a customer that their terminal had a BSOD and it referenced memory issues. The customers IT department ran multiple memory test scans that showed there was nothing wrong. When they finally called CCS, I had them make sure the terminal was clean on the inside. I advised they pick up some canned air and blow out all the fans, heatsinks, and vents. After this was complete, no more BSOD’s.

Heat is one of the worst things when it comes to computers and can cause malfunctions that will have you chasing your tail. By simply being a little proactive, the frustration will be eliminated.

If you need help with cleaning up your PC tower or terminal, call the CCS Support Department and schedule a time that would work for you.


Shimming to Clone the Mag Swipe Data that can be used to commit fraud


Everyone has heard of “skimming” when it comes to credit card fraud. But have you ever heard of “shimming”?

Shimming is the new “skimming” in the world of EMV chip cards. Shimming is done by inserting a paper thin card sized shim containing an embedded microchip and flash storage into the credit card slot where it intercepts data from the EMV chip of your credit or debit card. Although the data that is captured cannot be used to clone the chip itself, it can be used to clone the mag swipe data that can be used to commit fraud.

How can you protect yourself from this type of fraud? For starters, you can start using the “contactless” feature of the card if available (NCR Counterpoint supports this feature). Another way would be to use Apple Pay or Google Pay, or any of the smartphone-related payment apps if the retailer your shopping at supports these payment methods.

Another smart move, that you should already be doing, is checking your bank and credit card statements for any transactions not made by you and report any fraud immediately to your bank or card issuer. Most banks and credit card issuers already have apps that can be setup to alert you via text, email or both if any transaction over a certain dollar occurs.

For more information about the EMV capabilities of NCR Counterpoint or upgrading your system to be able to use EMV and contactless payments, contact the CCS Retail Systems Support Department at 800.672.4806 or email us.


NCR Silver Essentials Cloud-based POS Solution

Supercharge Your Business with a Total NCR Silver Essentials Bundle Solution 

This bundle combines all the software and hardware you need – in a monthly fee, with no money down* – and will save you up to 20 percent. 

What Features are Available with NCR Silver?

NCR Silver is a complete POS system that can improve customer retention, manage your business, and help you grow

Inventory management

Know which items are selling, and which ones aren’t, to make informed decisions.

Employee management

Assign roles and track employee time with clock-in/clock-out functionality.

Consolidated reporting

Track sales and cash — for all locations — from anywhere, thanks to the cloud.

You’ve Got People

24/7 support + Silver Concierge = an entire team at your disposal

NCR Silver chat on an iPhone.
  • Unlike other POS providers, you’ll get LIVE support — every day of the week, any hour of the day.
  • Save time by letting your Silver Concierge team maintain your menus every month.
  • Experience peace of mind knowing that select hardware is supported if something goes wrong.
  • Get your back office up quicker by letting a Silver Concierge agent set it up for you.
  • Attend ongoing training sessions on new features.
  • Reach an agent by phone, email, chat or text.

NCR Silver EMV: A Chip off the New Block

EMV chip technology from NCR Silver is a cut above

When you opt for NCR Silver EMV, you can choose just about any card processor you want. In addition, NCR Silver chip readers and EMV stands are built to withstand the rigors of your restaurant, mobile environment or shop.  If that isn’t enough, you’ll also have more than 130 years of NCR financial technology know-how in your corner.

Learn More

EMV chip card reader with stand.

Have More Questions About NCR Silver?

Choosing the right POS system can be a challenge. We hope the decision is made easier with these FAQs

  • What devices does NCR Silver work with?

    NCR Silver apps work on Apple iOS 8.0 mobile devices, Apple iOS 9.0 mobile devices and the NCR Silver Quantum.

  • What’s included in my NCR Silver subscription?

    Your app, 24/7 LIVE customer support, the award-winning Silver Concierge service, regular software updates, integrated loyalty, email marketing, inventory management and more.

  • What third-party software works with NCR Silver?

    We’re constantly working with the best software providers — from accounting to mobile payments — to offer your small business or franchise an all-in-one experience. To name just a few: Xero, PassMarket, Paychex, LevelUp.

  • What is Silver Console?

    Silver Console, formerly known as CimpleBox, is an NCR-owned add-on service that offers advanced reporting and management features in one time-saving dashboard. It is fully integrated with NCR Silver.

  Silver Special Promotion For 2018.  Act NOW! 


CCS Retail Systems
Your Bridge With Technology  

Contact CCS Retail Sales …


Quick Chip

Quick Chip.

NCR Counterpoint now supports “Quick Chip”!

What is Quick Chip?

Quick Chip for EMV allows customers to insert (dip) and remove their EMV chip card at checkout in about 2 seconds. They can even do so before the transaction is complete. This is similar to the “Swipe Any Time” feature in NCR Counterpoint.

Quick Chip is also meant to help the payment industry’s transition to EMV chip.

In order to use Quick Chip with NCR Counterpoint, you will need to be running version, have an Ingenico ISC250 payment terminal with the required firmware version, and an account setup and configured with NCR Secure Pay.

So if you are already processing EMV chip cards through your NCR Counterpoint software, all that should need to be done is update your software to and update your payment terminal to the required firmware.

With the update to, you will also be able to accept Pin Debit transactions using the EMV technology as well. There are some processor specific restrictions for Pin Debit, so be sure to ask CCS about your current configuration.

As always, if you have any questions or concerns, please contact the CCS Retail Systems Support Department at 800.672.4806 or email us at support.


Summer Times Blues

Summer Times Blues

Its summer time again, and it is time to check that your PC is nice and clean inside to prevent unwanted shutdowns and possible damage to your PC.

Cleaning out your PC is very easy to do, to begin with, you should purchase a couple of cans of compressed air. These can be purchased at most office supply stores, as well as Wal-Mart, Best Buy and Fred Meyer type stores. Once you have your compressed air, turn off your PC and unplug from the wall. You should remove the side of your case and blow out all of the dust that may be built up inside. Pay close attention to any fans and heat sinks as when the heat sink builds up with dust between the fins, it hampers the ability of it to cool properly causing strange problems to occur with your workstation.

Some symptoms of overheating are:

  • Strange errors/blue screens
  • A random shutdown of the computer
  • Slow or non-responsive actions

If you need help with removing the case or would prefer a professional do the job, contact the CCS Retail Systems Support Department for help.


Spring Cleaning Time!

Spring Cleaning Time!

Most of us think of spring as a good time for thoroughly cleaning and airing out our home. It’s also a good time for cleaning our computers and peripherals! To remove dust accumulation inside your computer that can clog heatsinks and fans, overheat components, and throttle performance. If this persists, performance is affected, and lifespan of the system can be reduced. Shorts may also result, causing damage to parts.

As to peripherals–keyboards, mice, and headphones can harbor volumes of bacteria from constant use. The number of bacteria is multiplied when computers are shared with other users. Remember, not everyone washes their hands as frequently as they should and often leave behind lots of unhealthy, gross stuff on the surface of whatever they touch!

Many good websites give step-by-step directions on how to safely clean computers and peripherals. One click is all you need to find out how to do the job the right way.

While you’re at it, why not clean out some of those old files that are no longer needed and free up some space on your computer? Removing old will also help speed up performance.

Need some help doing this? CCS is here to assist you! Call us today at 425-672-4806 or email us to get that spring cleaning done by experts!


 Tis the season to be stormy…

 Tis the season to be stormy…

With the fall season upon us, so comes the inclement weather. This month has been a reminder of just how volatile these storms can and just what kind of havoc power issues can wreck on a business.

Why are proper system shutdowns important?

While using the proper system shutdown commands during power events, or when otherwise required, may seem to be Computer 101 level procedures to some, to others, especially the untrained it is not.

Based on my experience, this seems to be a bigger issue with retailers than any other group. The core issues seem to reside primarily in the following four areas:

1. Lack of written plans and/or procedures for shutting-down and restarting servers and POS systems.

2. Lack of a training program for employees working in the stores, so that they know what to do when the power goes out.

3. High employee turnover. – New staffers are either not familiar with the system, and who have little or no training.

4. Insufficient security authorizations – some of the staff at the store have a level of security access that does not allow them to login to the server and properly shut it down.

What happens when equipment is not shutdown properly?

When an application server or POS workstation is shutdown improperly, very serious issues can result, such as:

  • Loss of active unsaved data. – This might mean incomplete, and un-editable tickets, or orders.
  • Critical damage to application databases that can require having to restore data from backups.
  • Damage to the operating system, which might require having to restore part of it or having to go as far as restaging the entire computer. This would be especially true if a downloaded Windows Security Service Pack was to schedule to be installed on the next system shutdown, as it could cause the update to fail to be properly applied.
  • Physical damage to critical components in the computer, such as the hard drive, motherboard, memory, required the machines) to be down for an extended period of time Proper Power Protection

One common oversight regarding computer installations is not having proper power protection for the systems. Normally, one should have UPS (Uninterruptible Power Supply) battery backups that are adequate to protect your Servers and PC’s, as well associated hardware such as modems, network switches, etc. CCS also recommends this for both new and existing systems.

Most current UPS systems allow for line conditioning, surge and brownout protection, as well as automated Server/PC shutdown capability (in the event of a complete power failure). One historical example of this involved the following:

With a new system purchase, where the customer opted not to purchase a UPS for the primary CP SQL application server. This was mainly over budgetary concerns. During a particularly bad seasonal winter storm, they were having both erratic power fluctuations combined with complete outages for extended periods of time. The staff chose to leave the server running during this time period. At one point, the power went out several times while the server was powered up, causing the server to crash and then reboot repetitively. These events resulted in damage to some critical operating system files. The resulting support work required to recover the damage was almost equal to the cost of the originally quoted UPS.

Being a firm believer in this technology, I also have my home Computer, Monitor, External Hard Drive, DSL Modem, Alarm System, and Telephones protected.

Recommended Power Protection Updates

One common oversight regarding computer installations is not maintaining power protection for a network, location servers or registers/PC’s. The following are some often neglected things.

  1. Old and Damaged Power Strips.

Often while on-site at various companies, I find power strips that have no power or surge protection. Often there are many that have surge protection, however, the surge protection components have failed. The normal indicator of a damaged power strip is that the rocker switch light and/or the surge light is flickering off and on or burnt out completely.

  1. UPS (Uninterruptible Power Supply) maintenance.

Under normal circumstances the battery in a UPS battery backup needs to be replaced every 3 – 4 years. Failure to do this can result in systems crashing because the battery won’t hold a charge or the battery drains before the machine can be properly shutdown (in wither automated or manual fashion).

Despite its design and intended use, a UPS is not damage proof. Since it is an electronic device under heavy usage or extreme power events, it can sustain damage or fail completely.

I have seen some instances of where the UPS charging circuit has been damaged causing the UPS to overcharge the battery, both damaging the battery, and causing the unit to overheat. A common indicator of this is the UPS is extremely hot to the touch (enough to warm coffee, a pastry or burn you). This is also a fire hazard, so this situation could be putting much more than just your computer at risk.

Also, If PC’s and peripherals have recently been replaced, the older UPS may not be adequate for the job because it doesn’t have the proper wattage and amp rating to support the new equipment.

An example of this: A user had a PC connected to and older 180 Watt/230 VA UPS, and the new equipment that was installed used a combined total of 500 Watts. When the power to the UPS was disconnected, the UPS couldn’t handle the load, and immediately terminated the power before anything could be shutdown, resulting in damage to both data and the operating system.

While you can purchase a UPS for a relatively nominal fee, cheaper retail UPS units are inadequate for the job of protecting most business systems. Most new business class “Smart” UPS systems allow for line conditioning AVR (Automated Voltage Regulation), surge and brownout protection, as well as automated Server/PC shutdown capability (in the event of a complete power failure). This takes the burden of doing this away from your staff, and ensures that equipment is properly shut-down

With the fall storm season already upon us, right now is the best time to address these issues before they become critical. CCS can evaluate your needs, make recommendations, and make sure that the proper equipment is both ordered and properly installed. Please call the CCS Retail Systems Support Department to schedule your power review.

– John

XR7 And XR5 Terminals

 XR7 And XR5 Terminals

Ready for a sleek new look to your retail cash wrap? Look no further, The NCR XR7 and XR5 Terminals are here!

Here are some of the features of the XR7

The NCR RealPOS XR7’s sleek, modern appearance—with its slim profile, zero-bezel design, and elegant styling—sets it apart from other point-of-sale solutions. Powered by 4th-generation Intel® Core™ processor technology, the NCR RealPOS XR7 delivers amazing performance and future-proofs your investment. On-board “odometers” capture vital health and usage statistics to help us keep you up and running.

The NCR RealPOS XR7with its rugged die-cast aluminum chassis, long-life LED display, projected-capacitive or resistive touchscreen, and enterprise class solid state drive (SSD) or hard disk drive (HDD), the RealPOS XR7 is built to last. Our comprehensive environmental and compatibility testing, along with stringent manufacturing standards, ensure years of dependable operation.

The NCR RealPOS XR7 represents the latest evolution of NCR’s design and usability thinking around point-of-sale terminals. The product form, materials and user interface builds on over a century of knowledge and global experience. The result is a culmination of design, functionality, and quality that goes beyond any point-of-sale solution in the market.

The XR7 comes Pre-loaded with Windows 7 Pro or Windows 7 Embedded (64-bit)

Here are the XR5 Features

The NCR RealPOS™ XR5 is powered by the latest Quad core Intel® Celeron® processor-based system-on-chip (SoC) technology to give you high energy efficiency, lower operating temperature, and uncompromised performance. This means lower power cost and higher reliability. The associate display provides support to boost associate productivity and lets them interact in a way that is familiar to them.

Like our NCR RealPOS XR7, the XR5 was With its rugged die-cast aluminum chassis, long life LED display, resistive touchscreen, fan-less design, solid state drive, and long life components, the RealPOS XR5 will provide years of reliable operation.

The XR5 comes pre-loaded with Windows 10 (64-bit)

Both terminals were designed to offer the sophisticated elegance of the latest consumer technology, but with the robustness and reliability of industrial grade, purpose built POS technology – giving you the best of both worlds.

Both terminals also offer built-in encrypted card swipes (P2Pe) to further enhance the security of your environment. Along with NCR Secure Pay payment gateway, your customers data is safe and secure.

For more specs and information, please contact the CCS Retail Systems sales department at sales




Are You Ready For EMV Security?


Are You Ready For EMV Security?

Before you start taking chip cards (EMV) with your NCR Counterpoint System there are a few thing that need to be done.

  • First, you must be on at least NCR Counterpoint version, although this version of the software will work with EMV, it is recommended that you upgrade to the latest version of 8.5.3 so you may benefit from any fixes and new features.
  • With 8.5.3 in mind, it is also necessary that your operating system is at least Windows 7, as of 8.5.2, Windows 10 is supported. Windows 7 and above support the latest encryption protocols to help keep your data safe. Windows XP does not have these updated protocols and will not be updated by Microsoft to include them.
  • If you are already taking credit cards but have not updated to NCR Secure Pay, that will need to be done as well. With NCR Secure Pay, it will protect you and your customers data as it is no longer kept on your system and is tokenized to further protect the data. You may also need to update your merchant account to support NCR Secure pay. CCS can work with you and your merchant services rep to get your account ready for NCR Secure Pay and EMV processing.
  • You must be using an Ingenico ISC250 Pin Pad that has the correct version of firmware to work with your software AND NCR Secure Pay EMV processing. Firmware will vary depending on NCR Counterpoint version. CCS can help find your current firmware version and update (if necessary) to the correct version.
  • Pay codes (Touchscreen and Regular ticket entry) – the following pay codes must exist and be assigned to the store setup (but do not necessarily need a button) VISA, MC (or MasterCard), DISC (or Discover), AMEX (or American Express). Also there must be an EMV pay code button to activate the chip reader when processing a chip card. Note – If a card has a chip, it must be inserted into the reader, if a card does not have a chip it may be swiped just like before. In the case of a chip that will not read, a Manual EMV button can be setup to allow the customer to manually type in their card information securely through the Pin Pad.
  • Once the above has been complete, CCS can test the setup in a test environment to be sure that all settings both on the bank and the software side are correct. Once confirmed working, CCS can setup a time to implement and go through a test transaction so you can see the flow of an EMV chip card transaction.

If you need help with any of the above, please contact the CCS Retail Systems Support Department @ 800.672.4806 or send us an email to get you started on your way to EMV processing


Migrating To NCR CPSQL

So you have decided to update your V7 Counterpoint to CPSQL. CCS Retail Systems is here to help!

One of the first steps to a successful update, is to make sure CCS has all the data from your current version.

We will usually ask for a complete backup of your entire V7 Counterpoint installation. This can be from a tape backup, a USB flash drive, or even a copy of the installation directory to a Dropbox or Google Drive account.

Once we have the backup, we can start with a test upgrade that will give us a more complete picture of how much time it will take when the final cutoff date is agreed upon.

The test upgrade is an important part of the upgrade process. Not only does it give us a complete picture of what it will take to get you upgraded efficiently, it will also allow you to review the data and test your equipment and infrastructure.

For example, let’s say you have older receipt printer, this is the time to test them out to be sure your receipts look professional, your cash drawer opens, and the performance of this equipment is optimal for your business.

This is also the time to put the new system through its paces to iron out the little tweaks and changes that may need to be made so when the final upgrade is complete, we have all the settings that were made in the test to transfer over to your live database so you are ready to go on your first Live day of use. When I say “put the new system through its paces”, I mean do everything you would do in a normal day. Put a few tickets in the system, if you use orders, put a few of those in as well, test your printers, all of them, print/review the different reports offered, create a PO and receive it, add a new item, new user, new category. I think you get picture. Test, test and test some more until you are satisfied that everything is working as expected.

In the many upgrades that CCS has done, I find that the more people test the different function of CPSQL, the more the learning curve lessens, less issues with hardware and everything is in place for happy customers and a successful first day using the new system.

Are you planning on updating your V7 Counterpoint to CPSQL?

CCS has done many migrations to CPSQL, it is not an easy tasks and requires a significant amount of time to properly upgrade.

If CCS Retail Systems is helping you with your upgrade, we have plans in place to help make the process easier for you.

Part of our plan is to do a test upgrade and let you (our customers) see the end result and check that the all data that has been upgraded is there and settings are set for the way you do business.

This test upgrade is the time when you should test every part of your business in the new software, to be sure work the way you expect.

This would also include testing your hardware and your environment to be sure all your devices, network, and report printers will work.