CP SQL 8.3.9 – Purchasing Advice – Forecast-driven replenishment

CP SQL 8.3.9 – Purchasing Advice – Forecast-driven replenishment.
 
With CP SQL 8.3.9, you can now create seasonal forecasts for your items. You to use proven forecasting methods more accurately to estimate future demand based on historical sales, . Once you have created a forecast, CounterPoint can use the forecast data to calculate and set the ideal minimum and maximum quantities for your items.

Some key New features are:

  • You can generate a  purchasing advice based on the updated minimum and maximum values to ensure that you have the forecast quantities on hand for each period or season.

  • You can easily evaluate your inventory needs, by dynamically adjusting minimum and maximum quantities to automatically replenishing your stock to constantly changing item demands.

  • It relies on the aggregated historical data that is generated by the scheduled CounterPoint Data Mart Update task. If you are not already aggregating data for the Dashboard, you must schedule this task to aggregate forecast data.

  • You can use the new Forecast window to define a forecast for a specific time period.

  • With a defined forecast, you can calculate the Forecast qty for each item during each season you specified. If desired, you can increase or decrease each Forecast qty by a percentage or a specific amount to account for upcoming promotions or other factors affecting demand. You can also view a graph of the forecast for each item.

  • You can use the new Purchasing Advice with Dynamic Min/Max window to calculate minimum and maximum quantities and generate purchase requests from a particular forecast. CounterPoint calculates new minimum and maximum quantities for the items in the selected forecast, based on the Safety stock, Reorder point, and EOQ (i.e., economic order quantity) for each item. When these calculations are complete, you can select the items you want to update, save their new minimum and maximum quantities, and then generate the Purchasing Advice report and the corresponding purchase requests for those items).

  • The Safety stock, Reorder point, and EOQ values for each item are determined by the  Annual Holding Cost and Annual Ordering Cost you specify along with the Lead time defined for item’s primary vendor  window. If these values are not specified, they are calculated automatically.

If you would like help getting your Purchasing Advice Details setup correctly – contact us at CCS Retail Support.
 

 

 

 

 

 

PC, Mac or Both?

In the recent blog article I wrote "What Is Virtualization" I tried to explain what Virtualization  is.  Well I might be able to explain a little better with a recent project I worked on.

One of CCS’s long time customers has been asking me about using a Mac in his business for quite sometime.  I explained the pros and cons of using a Mac with the most important being that he would not have access to CounterPoint V7 or his Accounting software that was housed on a Windows 2003 Server.  He asked me to do some research for him and in the meantime he bought a Macbook.

So after some research, I found a program that might allow running CounterPoint V7 on his newly purchased (and now dearly loved) Macbook.  It is a program (not free) that uses virtualization to allow you to install a full version of Windows XP on to the Mac.  Basically when he turns on his notebook, he logs into the Mac OS with the ability to also run Windows XP within a window on the Mac. It is just like it was another software application, the Safari Web browser or an email client. It has network capabilities, sound, and even shares devices like the CD-Rom drive.

For the back-office operations he needs, it solves his "problem" of wanting to use a Mac in a Windows environment. I would not recommend, or even try to use, this as a Point Of Sale machine. For simple back-office task, this has been what this customer has been looking for. He is very happy with the results.

Remember that the MAC OS is built on a UNIX BSD core, so it is not as surprising that it does OK with virtualization.

If you have questions about virtualization, Mac, Linux, Windows or anything else, please send me an email or call the CCS Support Department at 800-672-4806

Have A Great Weekend
-Bryanalt

 

Shrinking file size

Over time, your data files grow, as additional information is added to them.  The daily posting of your sales tickets, and your inventory receiving, all add records to your history files.  Some of these files can become very large.  This affects the performance of your system.

At the operating system level, accessing a very large file, requires more steps and disk reads and writes, than a smaller file.  This is due to the internal disk directories that keep track of where all of the pieces of a file physically reside on the disk. They can get so large that they are broken into pieces themselves.  To add to the file, the operating system accesses the main disk directory, which sends it to another piece of the directory, which sends it to yet another, and so on.  This may occur numerous times, before it actually gets to the point of accessing the information needed.

Adding to a large file is even worse, as some of the disk directory information needs to be rewritten.

If you purge your history files, the records that are purged from them are deleted.  However, they are only marked as deleted in the file.  They are not removed from the file. The size of the file is not reduced.

After a major purge, you should physically shrink the file.  How this is done, depends on the software you are using.  Some use an export/import routine, where the data is dumped to another file, and then read back, creating a new, smaller file.  Others have a rebuild or shrink function, that does much the same thing, but in a single step (from the user’s viewpoint).

Another advantage of shrinking your files is that usually the resulting file may be less fragmented on the disk. This can increases performance.  This is not always the case. It can depend on how fragmented the disk is to start with, as well as the method that is used to shrink the file.

To optimize you disk you may want to use a defragmentation program.  These utilities try to create each file with the minimum number of pieces.  Physical disk activity and delays are then reduced when the file is used.  There are many good defragmenters available.  Your OS will normally include one.  For the Windows environment you mat want to try the Defraggler from Piriform.  It is an excellent shareware program to start with. 

To clarify the condition of your disk files and the opportunities improve their performance, contact us at CCS Retail Systems Support.  We have customers with all sizes of systems.  Some have large disks and many simultaneous users. 
 

CPSQL 8.3.9 – BOGO and 2fer Pricing

CPSQL 8.3.9 – BOGO and 2fer Pricing

CounterPoint SQL now allows you to define "BOGO" price rules for individual items or groups of items. For example "buy one, get one free" or "buy one, get one for 50% off" and "2fer" (e.g., "2 for $1.00" or "3 for $5.00") .

You can also use BOGO/twofer price rules to define "stepped" or "copy shop" pricing (e.g., buy the first 10 for $1.00, the next 10 for  $.90, or buy the first 5 for $10.00 dollars and the next 5 for $8.00, etc.). As well as a variety of similar pricing schemes that allow items sold in specific quantities to be given different per-unit prices.This feature provides much greater pricing flexibility than was available in previous versions, allowing you to easily offer your customers a broad range of common pricing scenarios. Some examples of these are:

  • Specify whether the customer must purchase an entire group of items to qualify for the BOGO/2fer price, or whether any quantity will qualify.

  • Control how CounterPoint will apportion each BOGO/2fer price across the items in the group. In other words, you can define a .34/.33/.33 split or a .49/.49/.02 split for a "3 for $1" price rule.

  • Define filtering criteria to determine when each BOGO/2fer price rule is in effect and whether the price rule only applies to particular stores, customers, and so forth.

  • Combine BOGO/2fer pricing with mix-and-match codes to allow customers to purchase items from a particular category, sub-category, or vendor to qualify for the BOGO/2fer price.  This would be instead of requiring them to buy a specific item (e.g., "buy ANY three candy bars for $1" versus "buy three Snickers bars for $1"). Essentially,this extends the capabilities of the existing "Mix-and-Match" option.

Some caveats are:You must use the Promotional Prices, Special Prices, or Contract Prices windows to define BOGO/2fer price rules.You cannot define BOGO/2fer pricing using Item Prices or Planned Promotions.

If you would like to implement some of these pricing schemes contact CCS Retail Support at 800-672-4806 or email us.

 

Customer Service Myths

According to John Goodman, contributing writer for Retail Customer Experience.com, there are five myths that most retailers believe that are costing them sales, employee turnover, and reduction of the impact of marketing dollars.

Myth #1 – If complaints and returns are going down, the company is doing well.
Fact:  Dissatisfaction may be there, but customers may not be complaining because they think it won’t do any good.

Myth #2 – Price is the most important factor to expand share and profitability.
Fact:  You are able to deliver extra value, charge a higher price, and raise your profits with great service!  Only one-third of customers consider price to be the primary driver for product selection.

Myth #3 – Getting the front-line to follow and enforce store policies is the key to great service.
Fact:  Only twenty to thirty percent of dissatisfaction is from front-line staff failures.  The top causes of dissatisfaction are out of stocks, getting help in finding/selecting items, and long check-out lines.

Myth #4 – Many customers are crooks, so you need a rigid return policy which requires receipts.
Fact:  Ninety-eight percent of customers are honest.  When objectionable requirements are placed on a transaction, customers think you’re trying to avoid filling their needs and become disgruntled.

Myth #5 – Customers understand and accept out of stocks and discontinued items, so it’s O.K.
Fact:  When advertised items are out of stock, customers are deeply bothered and are fifteen percent less likely to return or recommend your company.

Having the right Point of Sale Software System will help you avoid some of the problems shown above and increase your ability to provide top service to your customers.  CCS is here to help you with any questions you may have.  Call us at (425) 672-4806 or email us for more information
 

 

 

 

CPSQL 8.3.9 – Scrapping Items During POS Returns

CPSQL 8.3.9 – Scrapping Items During POS Returns

Previously, when a customer returned an item that was broken, defective, or otherwise could not be resold, you were required to enter and post an inventory adjustment to "scrap" the item.
 
In this version, you do not have to manually process inventory adjustments to remove scrapped items from inventory. Instead, you can scrap an item while you are entering a Return in Ticket Entry or Touchscreen Ticket Entry. You specify a valid Scrap reason code for a return line. When you post a ticket with a Scrap reason code, CounterPoint automatically creates and posts the necessary inventory adjustment transaction to remove the scrapped item from inventory and makes the appropriate accounting distributions.

This new feature is ideally used in situations were you know for a fact that you will be unable  to expect any recourse from your vendor (i.e in an RTV cannot be used).  Examples of this could be special purchases that you made  that are non-returnable,  an Item that is out of warranty (but you took it back to satiate the customer), the vendor or manufacturer is no longer in business.

If you have more questions about this feature, please contact the CCS Retail Systems Support Department.

CPSQL 8.3.9 Gift Registries

CPSQL 8.3.9 Gift Registries

Gift registries will be supported in this version of CounterPoint SQL (Enterprise only). You can create and manage gift registries for your customers, allowing them to request and purchase gifts for occasions such
as weddings, baby showers, and so forth. This feature enables you to offer a valuable and commonly-used service to your customers while driving traffic to your store.

Use the "Manage Gift Registries" window to define and maintain gift registries. In the registries you can:
 

  • Specify up to two registrants for each gift registry, one of whom must have a customer record on file. Each registry must also be associated with a specific, user-defined Occasion Code (e.g., WEDDING, BABY, BIRTHDAY, and so forth).

  • Specify the date of the occasion, the city and state in which the occasion will take place, and the shipping address to which gifts purchased from the registry can be sent.

  • You can make each gift  registry available to online customers in your CPOnline store. Online store gift registry support is currently scheduled for a future release of CPOnline.You can add items to a gift registry by entering them manually or by importing them from a handheld scanner. The latter method allows registrants to scan the items they are requesting, as opposed to filling out a printed form.

  • Print a copy of the registry for the registrant(s) to take home when it is complete.  When a customer comes into your store to purchase a gift from a registry, you can print a copy of the registry for the customer to reference while shopping. This report indicates how many of each item were requested, how many have been purchased, and each item’s unit price. A customer can purchase items from different gift registries on the same ticket, along with items that are not from a gift registry. If an item the customer is purchasing isn’t on the registry, you can even add it to the registry as a "surprise" gift.

     

When you complete a ticket that includes one or more gift registry items, the corresponding registry is updated automatically. This ensures that subsequent gift registry reports are up-to-date and reduces the likelihood of duplicate purchases.

Note: You must purchase and register the Gift Registry Option in order to use this feature.  Please contact the CCS Retail Systems Sales Department for pricing on this options.

Mini-ITX PC’s

Industry analysts predict Mini-ITX will approach 25% of overall desktop sales in 2010.

Mini-ITX takes up less space, runs quietly and efficiently, and all previous configuration barriers have been removed. In the beginning, Mini-ITX meant that you paid a premium for systems that were limited to entry-level processors. That’s no longer the case.

Mini-ITX desktops are available in a range of platforms – from the low cost Atom-based Thin Client to the highly configurable that supports Core 2 Quad processors. Best of all, they’ve reached price parity with their ATX counter-parts.

See our Hardware Pages to Configure Your Own Mini-ITX systems and expedite your orders,

If you have questions about replacing your current system with a "mini", contact CCS Retail Systems at 800-672-4806 or send us an email. We can answer all the questions you may have.
-Bryanalt

UNIX systems

There are many advantages to running a UNIX system.  First, the UNIX operating system was designed from the beginning to be a multi-user system.  This means that it has always been intended to handle many users, in the most efficient manner possible. 

UNIX also has the ability to be customized to a very high degree.  There are built-in, and add-on, utilities to do just about anything that you would want to do.

You company logo can be automatically printed on your documents (such as your invoice).  Repetitive tasks, such as the daily posting of your invoices, or backing up your system, can be automated.

UNIX systems are also highly tunable.  This means the they can be adjusted to give you the best performance, for the specific way that you use your system.

We have extensive experience doing all of these things, and many more, with UNIX.  Contact us to help you acquire and implement a Linux or UNIX system that is right for your business..

Using Cause Marketing to Increase Sales

Organizing a successful charity event at your store is a great way to increase your sales and elevate your business image.  Whether the cause is for promoting cancer awareness, helping with animal rescue, restocking a food bank, or helping the homeless, the occasion will bring many people into your store.

According to Patricia Norins, founder and publisher of two national trade magazines, Specialty Retail Report and Gift Shop, there are at least three reasons why Cause Marketing will help your business.

  1. It will help you attract the kind of people you would like to do business with.  If, for example, your cause is animal rescue and your business is a pet supply store, the people who will attend the event will likely be pet owners.
  2. It will provide great public relations opportunities.  Sponsoring a food or clothing drive or a marathon to support a local charity displays your interest in community.  An article published in your local newspaper to publicize the event will call attention to your business.
  3. It will provide an additional way of connecting with your customers.  This increases customer loyalty, which leads to increased sales.

Furthermore, Cause Marketing can also provide a tax advantage for both you and your customers for charitable donations.

CCS can help you with additional methods for increasing your sales.  Call us at 425-672-4806 or email us for more information.