Understanding Script Errors

Scripting Errors Encountered

What Are Scripting Errors

A scripting error does not mean that a page is non-functional.  It can simply be a difference in the internal working of your brand and version of browser – as you have it configured.  It can be a temporary overload of a server that we exchange services with, like Weather.com.  You are normally safe in continuing.  We trap Scripting Errors and offer an Email and Print function on the data captured.   Please complete and email the error trapped so we can review it.

Continue reading Understanding Script Errors

Welcome to my Blog

Welcome to my Blog.  I am the Support and Tranining Manager at CCS Retail Systems, Inc. in Seattle, Washington.  You can reach me at  john@ccscentral.com  (or in case of a support emergency support@ccscentral.com).  All calls can be directed to me at 800-672-4806.  I am looking forward to sharing my thoughts with you.  I hope you will provide me with some feedback on this blog so we can exchange ideas and learn from each other. 

Read on …

How CounterPoint SQL Provides a Return on Investment

 

If your Point of Sale & Inventory Control System does not provide a return on investment, it is little more than a glorified cash register. CounterPoint SQL does provide significant ROI in a number of ways:

The Inventory Control portion of the software (the backbone of the system) will allow you to increase revenue and decrease the amount of inventory you keep on hand. These benefits alone can add over 6% to your annual sales totals. The Purchasing features in the software (Merchandise Analysis Report, automatic re-order points and auto-PO generation can greatly reduce personnel expenses. Shrinkage Reduction will conservatively save you another 2% of annual sales. The built-in Gift Card program can add 2%-6% to your bottom line every year! Vendor Management can provide significant return (4% on average). CP Online represents unlimited growth potential for your business (over 7% for most).

We haven’t even mentioned Customer Retention, Loyalty Programs; Credit Card Processing, Customer Display, Time-of-Day Analysis, and more!! I would love the opportunity to sit down with you, and show you what benefits a system can offer your business. I’ll even use your numbers instead of mine to show you how soon you will see a return if you install or upgrade to CounterPoint SQL. Give me a call or email today to schedule a time!

sales@ccscentral.com
800-672-4806

Welcome to Marlene’s Blog

Hello!

My name is Marlene, and I am a support/sales assistant at CCS.  My voice is the first one you’ll hear when you call for support assistance or general information.

When you call, I’ll be asking you for a brief description of the issue at hand.  This helps me to better assist you in connecting with the appropriate person to solve your problem.

At CCS, we care about our customers and strive to give you the very best service.  Your feedback is always welcome on my blog.

Welcome to My CCS Retail System Blog

Hello, I am Bryan. I work in the Technical Support Department of CCS Retail Systems, many of you know me, and of those that do not I am usually the one that comes to your office/business to repair what problems you may have with your network, PC, Server, software or other hardware devices.

If you are having trouble setting up that new Wireless Access Point, Printer, or just want to know if you have it setup properly, please give CCS Retail Systems a call at 800-672-4806 or you can always email me at support@ccscentral.com. Together I’m sure we can get it up running efficiently and securely.

Let me introduce myself

Hello, and thanks for stopping by. I have been with CCS for over 20 years, starting as a computer programmer, and working into technical support.  Now, I am the Technical Support Manager, and my area of expertise is UNIX, Linux, and Windows operating systems, system integration, networking, and security.

 

What does this mean to you?  It means that I have the knowledge and understanding of how to get all the pieces of your system working together so that your business can be as efficient at possible. 

 

Of course the security of your data is always an utmost concern, and needs to be built in from the beginning.

 

I look forward to continuing to work with our many wonderful customers, and with the many interesting new customers that I know I will be meeting in the future. You can reach me via email at support@ccscentral.com, or call our office at 800-672-4806, and ask for Dave.


Speeding Up your Systems

Speeding Up your Systems
One of the most common complaints we hear is: “My computer is running too slowly – what can I do?”  There are actually a number of ways to improve this. The steps for XP and Vista are different but similar. Here are five recommendations to help boost your performance. 

1. Clean up your hard drive
A typical hard drive is full of files you may not need. Fewer Files will normally lead to faster performance. Windows has less overhead then..  

One good way to free up space is with the Windows® Disk Cleanup utility. Go to Start -> Programs -> Accessories -> System Tools, and click Disk Cleanup. Make sure to specify which drive you want to clean.  Start with C: since Windows uses it the most. Consider cleaning others if they are actively used.

Cleanup has several phases: scanning, reporting, and removing files. When the scanning report is shown, scroll through the content of the Files to delete list and check the items you want to remove. Most files listed can be removed. You may want to keep the Office Setup Files if you do not have your MS Office CD. When you’re done, click OK

There is also a More Options Tab at the top. It allows removing seldom used programs and cleaning up the restore point Microsoft keeps. I would be very careful removing any programs. The restore point cleanup is a good idea. It leaves you with the last one. Microsoft builds this back up quickly.   

If you don’t want to delete files altogether, like photos and music or video files, consider moving them to an external hard drive. 

2. Get rid of visual effects
Windows Vista® comes with some high-end visual effects that drain system resources. Disabling some will speed your system. Use the Start button, and then Control Panel > System and Maintenance > Performance Information and Tools

Select Adjust Visual Effects. You may need an administrator password. Use the Visual Effects tab, and select Adjust for Best Performance. Then click OK. 

3. Scan for viruses and spyware
One of the main causes of poor performance is malware: viruses, spyware, Trojan horses, worms, and other kinds of malicious unwanted software. If you don’t already have some kind of antivirus protection installed, you should do so right away!

Consider using Microsoft Windows Defender, which is included in Windows Vista, and is available as a free download for Microsoft XP SP2. Make sure to schedule an automatic virus scan at least once a month.  You may also want to check out this antivirus product comparison table at Comparitech.

You may want a firewall running to help block malware from getting to your PC in the first place.  Make sure your important software is permitted through the firewall to avoid operations problems. You may need support to help with this.

4. Add more RAM (the easy way)
Adding system memory is a good way to improve a PC’s performance. Upgrading memory can sometimes be difficult and costly. Windows Vista now offers Windows ReadyBoost,

You can add memory without having to install anything. You can use a flash memory device, such as a USB flash drive or a secure digital (SD) memory card, as an additional memory cache. Windows will detect it and offer the ReadyBoost option in a popup. Just agree and you’re there.

5. Run a defragmentation utility
Disk Defragmenter is a Windows utility that consolidates files and folders on your computer’s hard disk, so that they occupy a single space. This speeds up reading and writing to the disk. 

Go to Start > Programs > Accessories > System Tools > Disk Defragmenter, then select the drive you want to defragment.  Go to Settings and make sure there’s a tick beside the two options in the section When defragmenting my hard drive, then click OK twice to begin.

When the defragmentation is done, you need to reboot your computer. This can take a while, even hours, depending on the size of your disk and speed of your system. The best approach is to do a backup of the disk first, and NOT use it while this is running. 

These are some common things you may want to try yourself. Try to make sure you keep a record of what you did and create a backup before proceeding.  You can go backwards if anything goes wrong. 

These are only a few ideas. There is a lot else that can be done with caching, buffering, system settings, etc. Call me to discuss this further or to have me help you with these and related ideas. A tune-up may be all you need.

If your system is very outdated, it may be best to just replace it. The prices are favorable at present..   CCS can arrange for that and I can do the install for you. 

Links In Outlook Give An Error Message

I recently had a customer call me with an Outlook problem.  The problem they had was when clicking a link to a website in the email, they would get an annoying error message.

The error message they were receiving read:
"The operation has been canceled due to restrictions in effect on this computer. Please contact your systems administrator."

Now there are a couple of remedies for this problem, but the one to try first is this:

Go into your Control Panel then into Default Programs.  Once there choose Set Program Access and Computer Defaults.  Expand the Custom menu (NOT the Windows or non_Windows) and choose Internet Explorer in the Choose the Default Internet Browser section.  Click OK and close Internet Explorer and Outlook if they are open. 

Now re-open them and try the link. It should now work.

The trick is that even if the Windows Menu (the first one in the list of expandable Menus in default settings) says Explorer is the default browser it may be corrupted.  Using the Custom option menu forces a rewrite of the information and clears the problem. .This is what helped my customer.  And will most likely help you too.Wink

There are some other options to try if this does not work which can be found at http://support.microsoft.com/kb/310049.  This article involves some registry editing so if you are not familiar with doing that write me an email at support@ccscentral.com or call CCS Retail Systems for help.

 

Thanks for reading

-Bryan Cool

How to Survive a Down Economy

Due to the economy, many retailers are apprehensive to make a decision right now regarding the purchase of a Point of Sale System. This is understandable. After all, we’re suppose to “tighten our belts”, “hunker down”, and “wait it out”, right? 

One could argue that this is the absolute wrong thing you can do in a recession. Obtaining a system like CounterPoint SQL will help your business survive an economy like this in several ways: First, the system will help you cut costs. CounterPoint does this by allow you to decrease your inventory. Excess Inventory leads to poor cash flow, higher interest expense (if you’re borrowing), excessive obsolescence, theft, maintenance, insurance, taxes, etc.  Our software can identify slow movers, provide JIT inventory and safety stock, and provides automated reorder points. 

Second, CPSQL will reduce shrinkage. The average shrinkage in a retail environment ranges from 5%-15% of annual sales. Through end of day and exception reports, biometrics, the elimination of errors, and the ability to view data remotely, a business owner can cut that shrinkage in half, or more! A new system from CCS can increase your sales through Gift Cards and Loyalty Programs, the management of which is built-in to CounterPoint SQL.

Vendor Management and Purchasing through the software can also allow you to increase your bottom line. Lastly, and perhaps most importantly, creating and managing an E-Commerce website integrated with your Point of Sale system can provide unlimited sales growth, not only during a downward economy, but well into the future as online sales continue to grow exponentially. 


So don’t allow your business to stagnate in the coming months and through the next year. There are leasing options available that will allow you to reap the benefits of a system without a large initial expense. Call CCS Retail Systems today to explore the opportunities available! Laughing

Vista Shuts Down Slowly Sometimes

This article is targeted at Vista users.  A similar procedure can be used on XP.  I will post the XP version in a future article.

I know, I know, Its the end of the day, your tired, eyes hurt and just want to get home.  So you start to shutdown your PC and it seems to be taking FOREVER.Yell   If you are willing to peek under the hood a little bit, here is a tip that might help you.

There are many reasons why your PC or notebook may be taking a long time to shutdown. For example it could be installing Automatic Windows updates, Outlook may be processing documents, your driver software may be out of date,  or some other more hidden reason.  Here is a way to find out what may be causing the slowdown.
 
Start by loading the event viewer "eventvwr.msc" from the run box.   If you have a new style keyboard, press WINDOWS KEY + R  and type eventvwr.msc into the box.  If you do not have a Windows Key, use the start Icon and the Run link on its menu.  Once the event viewer has loaded, browse to Applications and Services > Microsoft > Windows > Diagnostics-Performance > Operational with the scroll windows. This may take a few seconds to appear, as lots of data is loading.

Once complete, it will display any significant events in the center panel. You can scroll through events, to see which applications or services are are slowing the shutdown (look for "Shutdown Performance Monitoring" under the "Task Category" tab).  You can then google for more information on each suspicious item individually.  

To get more details you can call CCS Retail Systems with this information and ask for us to help you further.  Updating you software and drivers can may resolve these issues. 

Conflicts between software components is a common cause of slow shutdowns. The information in the event viewer gives you a tool to leverage.  Resolving slow shutdowns can save hours of time in a month.

Have a great dayCool