Monitoring your NCR Secure Pay activity.

Posted on by ccsretail

Monitoring your NCR Secure Pay activity.

By, default, when one signs-up for the NCR Secure Pay Service, the notification email address that you provided will be used to automatically notify you of the success or failure of your regularly scheduled overnight credit card settlements.  You can also access the NCR Secure Pay Portal in order to check on the real-time open activity as well as the settlement history 24/7/365 from any location that allows you access to the Internet access.

Site access will require the link information, the NCR Secure Pay User ID and the required password to access the site. This Portal location information was provided in your original NCR Secure Pay sign-up email, however, if you no longer have this access information, please contact CCS.  The site has a built-in access limitation that will temporarily disable your login account if more than (3) three failed back-to-back failed access attempts have been made.

Currently, NCR Secure Pay keeps detailed Settlement History online on their servers for 2 years, after which time the site automatically purges the older data. You can also extract transaction detail to an ASCII CSV file for use in importing into other products such as MS Excel.

In the set-up and configuration area, the site allows you to change both the settlement status email address and time of day that the auto-settlement happens. Additionally, detailed information about your current merchant information and configuration, and options will be displayed.

If you have any question regarding NCR Secure Pay or need assistance with accessing the NCR Secure Pay Portal, please contact the CCS Retail Systems Support Department.

– John

Calling for Support

Posted on by ccsretail

Calling for Support

Having something go wrong with your system or software is often a stressful problem that costs you time, money, and physical distress. When you need our help, our aim is to give you fast, accurate, and worry-free assistance. We do, however, need a little help from you when you call in for support.

We know that your “hair is on fire”, but it helps us serve you better if you have, at hand, the information we need to get rolling:

  • Your name, and who to contact if a return call is needed.
  • Your company name.
  • Your telephone number and extension, if it is required. Remember that in today’s world, people call from landlines and cell phones, and from many different extension numbers! You may think our tech has your number already, but it may not be the one you’re using now.
  • The location of the store(s) having the problem (many of our customers have multiple stores).
  • A brief explanation of the issue. From this, we can determine who is available and can best handle the problem that you’re encountering. It helps if you can relate what task you were doing when the problem began.

Remember, when speed is essential in getting your problem addressed, it helps to have the necessary information gathered before you call for support!

Marlene