Windows 8 – Part 3

Windows 8 – Part 3

So its been about week since I have upgraded my PC to Windows 8.  So far everything has been working smooth, I have not had to find any workarounds for any software or hardware that I use.I have even installed a couple different VPN clients that allow me to connect to customer sites for support work. They work flawlessly

Although Windows 8 is not supported, I have installed a couple software programs that seem to be working fine.  I do not recommend you do the same, because if you do have an issue,you are using it in an unsupported environment.

Besides the new MetroUI/Start Menu, it is not much different from Windows 7.  I did install a replacement "Start Button" addon, I have also install a Virtual Machine program, and installed the Windows XP emulator, in case I do find something that does not work well, but so far so good.

From my research, it looks as if the Windows 8.1 "Service Pack" will be coming out next week sometime.  I am curios on exactly what will added/removed from the current OS, I have read  some conflicting reports/reviews so we will see and I will update all of you.

-Bryan

If you have any system questions or concerns, contact the CCS Retail Systems Support Department at 800.672.4806 or email us.

Windows 8 Testing – Part 2

Windows 8 Testing – Part 2 – The Migration 

Last week I mentioned that I installed Windows 8 on my office PC and that I wanted to migrate it to a bigger already being used disk.  You may also remember that I mentioned that Windows 8 (as well as Vista and Windows 7) now uses a BCD store for booting.

Well my first attempt did not go so well.  Although I was able to clone the disk to the bigger drive, I ran into some issues on the reboot, receiving an error and not being able to boot my PC.

Here is where that rescue disk I also mentioned came in handy.  Booting off of the rescue disk, it automatically determined I was having a booting issue and offered to repair it for me, which I let it do.  It came back with a message that it had found and repaired my Windows installation.  I rebooted, and low and behold, I was presented with a boot menu of 3 different OS’s to boot into. 

This seemed strange to me but I took the first option it presented which booted me into my Windows 8 installation…all is good, so I thought.What I noticed is that my installation resided on the D drive (which is the larger and target drive I was migrating to)  and not the C drive like normal.  So I rebooted, this time I chose the second option for Windows 8, which booted into the C drive installation which was to original drive.  Head scratcher huh?  

After stepping back a bit, and thinking, I decided to try again.  Being that Windows 8 uses the BCD store, I re-evaluated my task, and figured out exactly what happened.  When I installed Windows 8 on a secondary drive, it also installed the bootloader (BCD Store) on that drive, this caused my initial error on reboot after the migration.

I was able to find a GUI driven software that allow me to manipulate the bootloader, it offered things like what drive it is installed on, what options (other OS’s) I could boot into, etc.  So knowing the rules of the game this time, I re-cloned my drive after I made some changes to the bootloader, after the reboot, I also needed to make a change to my boot order in the BIOS of the PC too.  And guess what?  It worked without flaw, booted into my now migrated Windows 8 installation on the larger drive, it also had the correct drive letter of C.

This probably took a little more time than necessary, but I also learned quite a bit from my mistakes (I’m only human right?) the first time around.

More Windows 8 info coming soon!

If you have any system questions or concerns, call the CCS Retail Systems Support Department at 800.672.4806 or email us.

-Bryan

Windows 8 Testing

Installing Windows 8

I have bitten the bullet and installed Windows 8 on my work PC.  I did a fresh install, versus an upgrade from Windows 7 32-bit, because I wanted to run a 64-bit OS this time around, and unfortunately, you can not upgrade to 64-bit from a 32-bit installation.

The install went fairly smooth, not too many questions asked during the install.   The install even created a boot entry for the Windows 7 installation creating a dual boot setup.

Once I’m happy with the setup and operation of Windows 8, I will try to migrate the OS to a bigger drive, the one that Windows 7 is currently on.  This may be a big task because Microsoft has changed the way the booting mechanisms work.  Starting with Windows Vista, they use what is called a BCD store to handle the booting of the OS.  It is a little different, and seemingly more "touchy" then what we had for Windows XP and older OS’s.

If you decide to install Windows 8 (or Vista, Windows 7 for that matter), be sure to create a rescue disk, in case something goes wrong with booting.  It has saved me more times than not.

I will continue to update my Windows 8 experience over the next few weeks and give you my opinion, so far all the software I have need to install and run, has worked just the same as it did in Windows 7.  I still have some setup to do but so far so good.

If you have any system questions or concerns, call the CCS Retail Systems Support Department at 800.672.4806 or email us.

-Bryan

Is there a difference between Malware and a Virus

Is there a difference between Malware and a Virus other than Semantic

Malware is an all-inclusive term, intended to include any software or functions normally associated with spyware, adware, viruses, foistware etc. Although some specific files may be designated as a "virus" nowadays, the malware coders take advantage of any methods they can to succeed in infecting and misusing the systems of their victims. 

A more insidious malware, the trojan downloader virus, can be used to load a host of other viruses.  It tricks the user into allowing it access, it then delivers/installs other active malware components. Included in these can be files with a "virus" capable of self-replication.  This self-replication capability could be considered one way to distinguish between a virus and a more general malware software.

Although there really is little difference between them, there are files that are called a virus where others are called malware.  It may simply depend on who you ask.

Perhaps considering malware to include everything other than viruses is a god way to view this.  It is most consistent with the way the software used to defeat the hackers is normally packaged and sold.

If you need help determining if your PC is infected.  Call the CCS Retail Systems Support  Department at 800.672.4806 or email us.

-Bryan

Where Did That Email Dissappear To?

Where Did That Email Dissappear To?

As you know from some of my past blogs, I like to share some weird issues I have run into in the field.  Well here is another weird one for you.

I was on-site at the customers location doing miscellaneous tasks when I got to one of my last task a user was losing emails. They could search for the mail and it would show up, but look in the Inbox, it was no where to be found.

I have been doing this long enough to know that "things" don’t just disappear without some user intervention, weather it be an automated task such as Archive mail, or an accidental deletion of the said email.

So as I normally do, I look at the basic settings of the email client, in this case MS Outlook.  I checked the Auto Archive settings, which were OK, along with the manual settings.  The email of interest was well out of the range of the Archive settings but I checked to Archive folder just in case.

After scratching my head for a few seconds, I noticed that in the bottom left corner of the Outlook window was displaying the word "Filtered", where it usually displays the number of emails in the current folder.

After a little more digging, I figured where and how this user filtered her email to only show the current weeks email. Once the filter was removed, ALL the email showed up in her Inbox and all the "disappearing" email was available.

If you have had any weird problems that cant be solved by your normal tech, give the CCS Retail Systems Support Department a call at 800.672.4806 or email us.  We love those hard to resolve issues.

-Bryan

iOS7 And CPMobile

iOS7 And CPMobile

If you are using CPMobile, you will want to read this!

A note from NCR states that Apple has announced that iOS7 will be released Sept. 18.  NCR has been working hard to be sure CPMobile 1.8 will work seamlessly with iOS7. They can not confirm compatibility until NCR tests with the final version of iOS 7 now they have received it from Apple.

They are working to certify CPMobile 1.8 for use with iOS 7 and publish it to the app store as quickly as possible. Their goal is to have CPMobile 1.8 ready on 9/18, to coincide with the release of iOS 7. However, they cannot guarantee availability on that date. They may encounter issues during testing or delays in the app store approval process.

NCR recommends NOT to upgrade to iOS7 until CPMobile 1.8 is available and installed on those devices. If you upgrade your CPMobile devices to iOS 7 prior to the release of CPMobile 1.8, there is significant risk that critical features of CPMobile may not work as expected.

In addition, when you upgrade your CPMobile devices to iOS 7, you must “unseat” and re-register each device before using CPMobile 1.8. This requirement is the result of a change in iOS 7 that affects how apps detect which device they are running on. You can find instructions on how to unseat and re-register your CPMobile devices here.

If you are interested in CPMobile, or need help updating when available, please call the CCS Support Department at 800.672.4806 or email us.

-Bryan

Want To Have A Sidewalk Sales? NCR CounterPoint Can Do That!

CounterPoint Offline Ticket Entry

You’ve got to be able to keep ringing up tickets, even when your network, WAN, or database server is unavailable.  That’s where Offline Ticker Entry mode (OLTE) comes in.

Offline mode lets you run NCR CounterPoint whenever your workstation cannot connect to your database server.  Using a local database, offline mode lets you continue ringing up tickets, entering orders, and processing other Point Of Sale transactions.  You can also perform drawer related functions including cash drops and cash loans, add costumers "on the fly", and authorize credit/debit transactions in offline mode.

Basically, just about everything a clerk needs to do during a typical shift can be done in offline mode.  When your database server becomes available again, CounterPoint automatically synchronizes each offline workstations database with the server to ensure that all new tickets, customers, and other transactions entered in offline mode are uploaded to your central database, no user intervention is required!  And since the services that handle this are a fully integrated component of NCR CounterPoint, there are no third party replication software to install.

Offline mode is critical for any situation in which a workstation cant connect to your server, but also allows you to process off-site sales, remote kiosks, festivals or other special events.

Offline mode provides lane redundancy and ensures fault tolerance for those inevitable outages.  

For more information about adding Offline Mode to your system, contact the CCS Retail Systems Sales Department at 800.672.4806 or email us.

-Bryan

Are You Using Layaways?

Are You Using Layaways?

With the holiday’s not too far away it is probably time to start thinking about how to make the most of it.  If you are using NCR CounterPoint, setting up the the Layaway feature might just be the ticket.

Although I will not go into great detail into setting this up, NCR CounterPoint’s layaway feature handles layaways exactly like orders, allowing you to add layaway lines to a ticket, accept deposits and payments, view and edit open layaways, and pick and release completed layaways.

You can configure NCR CounterPoint to require minimum deposits for orders or layaways, either a flat amount or a percentage of the total amount due.  Minimum deposit requirements can vary based on line type.  For example, you can
require a $5 minimum deposit for an order, 20% for a backorder, 50% for a special order, and $10 for a layaway.

And you can tender multiple payment types for each deposit, allowing a customer to pay a part of a deposit in cash and put the remainder on a credit card.

If you would like help setting your system up for doing layaways or orders, contact the CCS Retail Systems Support Department at 800.672.4806 or email us.

-Bryan

Microsoft Urges Windows 7 Users to Uninstall ‘Blue Screen of Death’ Patch

Flawed Windows 7 Service Patch –  kb 2839011

Microsoft today urged Windows 7 users to uninstall a patch shipped earlier this week that has crashed customer’s PCs and crippled the machines with endless reboots.

The patch, which was originally issued Tuesday, April 9th, and has been pulled from Microsoft’s Windows Update service.

But the company told users who had already installed it — or had it installed for them by Windows’ Automatic Updates — to remove it as soon as possible. "Microsoft recommends that customers uninstall this update," the company said

Microsoft yanked the patch in response to widespread reports that it was generating the notorious "Blue Screen of Death" (BSOD) error message and by rebooting repeatedly, making the PCs useless.

Early reports of problems originated from Brazilian customers running Windows 7, but others outside that country noted that they received error messages pointing to software from Russian antivirus vendor Kaspersky Lab as a contributing factor.

"The problems we have experienced were on machines with Kaspersky Endpoint Security 8 for Windows," said Jim Bulger of VirtualAdministration, an IT support vendor in the Washington, D.C. area, in a message to the PatchManagement.org mailing list Friday.

Greg Hoppes of the University of Colorado also reported that the patch caused PCs to demand a CHKDSK diagnosis of the hard drive each time the machine was booted.

Microsoft, however was vague about the causes of the BSODs and endless reboots, saying only that, "We’ve determined that the update, when paired with certain third-party software, can cause system errors."

MS13-036, the security update that included the guilty patch, addressed four different vulnerabilities in the Windows kernel-mode driver, and was part of a nine-bulletin Patch Tuesday on April 9.

Microsoft published instructions on removing the patch. Users who have received the MS13-036 update should, if possible, not reboot the PC before uninstalling the faulty fix.

-Bryan

Some Hidden SmartPhone Threats

Excerpted From Technews Daily

There’s no doubt that we users are our own worst enemies when it comes to security on smartphones and tablets.  We often don’t password-protect our devices. We download apps without checking them for malware. We jailbreak our iPhones and root our Android phones. We don’t use anti-virus or anti-malware software. We don’t watch where we use our phones. We carelessly leave them lying around. And so on.

That said, every user can change his behavior and improve security up to a point. But there are a number of security threats to mobile devices that can’t be controlled or sometimes easily detected by the user.

"Some of the main concerns for smartphone and tablet users would be vulnerabilities that might exist in certain parts of the operating system, like browsers or Flash, that can be exploited by going to a certain URL or opening a certain file attachments," said Matthew Dieckman, product line manager for secure remote access at San Jose, Calif.-based SonicWALL.

"In this case, the user may be unaware if their tablet or smartphone has been compromised or not." Vulnerabilities in operating systems are some of the biggest hidden security threats to mobile devices.

"There have also been several vulnerabilities discovered in smartphone operating systems," said Jason Hong, chief technology officer and co-founder of Wombat Security Technologies in Pittsburgh. "For example, in late 2011, some researchers discovered some permission escalation bugs, which would let apps be able to circumvent Android’s protection mechanisms and essentially do anything."

"A more subtle vulnerability is with the accelerometer built into all modern smartphones," Hong continued. "Accelerometer data is generally not considered sensitive data. However, researchers have recently developed algorithms that can infer what you are typing on soft keyboards, making it easier to guess one’s passwords."

If someone knows your password, he can exploit another hidden threat and remotely install apps onto your phone. "Android smartphones come with remote install functionality," Hong said. "This functionality is useful if your smartphone is tolen, allowing you to add an app to locate your phone after the fact.

"However, remote install is also a potential vulnerability," he added. "If bad guys ever get access to your Google account, they can also access your smartphone meaning that they can install whatever apps they want on your phone, even if hey don’t have physical access to it."

Another security threat found on your smartphone, but not on your PC, is the user’s inability to check Web links before licking on them. 

we’ve been advised for years to always double-check a link’s URL, or Web address, by placing the cursor over the hyperlink. If the actual URL doesn’t match the destination you think you are heading to, you shouldn’t click on anything.

With smartphones, you usually can’t read the URL until you click the link and go through to the destination page. That eaves you open to drive-by downloads and other browser-based threats.

While it certainly isn’t convenient to do so, it’s safer to type the actual URL into the browser address bar yourself,  vent if you feel you can trust the link or the sender.

-Bryan