Where Did That Email Dissappear To?
As you know from some of my past blogs, I like to share some weird issues I have run into in the field. Well here is another weird one for you.
I was on-site at the customers location doing miscellaneous tasks when I got to one of my last task a user was losing emails. They could search for the mail and it would show up, but look in the Inbox, it was no where to be found.
I have been doing this long enough to know that "things" don’t just disappear without some user intervention, weather it be an automated task such as Archive mail, or an accidental deletion of the said email.
So as I normally do, I look at the basic settings of the email client, in this case MS Outlook. I checked the Auto Archive settings, which were OK, along with the manual settings. The email of interest was well out of the range of the Archive settings but I checked to Archive folder just in case.
After scratching my head for a few seconds, I noticed that in the bottom left corner of the Outlook window was displaying the word "Filtered", where it usually displays the number of emails in the current folder.
After a little more digging, I figured where and how this user filtered her email to only show the current weeks email. Once the filter was removed, ALL the email showed up in her Inbox and all the "disappearing" email was available.
If you have had any weird problems that cant be solved by your normal tech, give the CCS Retail Systems Support Department a call at 800.672.4806 or email us. We love those hard to resolve issues.
-Bryan