Error – Failed to export the report.

Saving or Exporting an NCR Counterpoint report to PDF  fails with the error "Failed to export the report."

There is a recent known issue where NCR Counterpoint users who could previously email Crystal Report Reports as PDF’s, suddenly no longer have the ability to do so.

The error message received is "Cannot export the report".

The specific issue was related to the following:

The recent Windows optional update 3102429, released on 11/16/2015 which adds support in Windows for Azerbaijani Manat and Georgian Lari currency symbols and causes an error when exporting reports to  PDF from NCR Counterpoint.  This Windows Hotfix also prevents email receipts from being  successfully sent, although no error message is displayed to the operator.
 
Workaround:  Uninstall – Update for Microsoft Windows (KB3102429) –  and reboot affected  server or workstations where the patch was installed, and uncheck and hide the windows update.
 
*Note: this Update may not  be listed in ‘View Update History’.  To search for the Update,  go to Control Panel – Programs and features – View Installed Updates  (path may vary by Operating System).  All servers and workstations that run NCR Counterpoint should be checked for this update. 

If you have questions or need assistance with the above work, please call the CCS Retail Systems Support Department.

– John

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