Do You Keep Problem Logs?

Using Problem Logs.

Does your organization keep problem logs of computer issues?  If not, you may want to consider it. Keeping a problem log of
computer issues can help cut down on IT expenses plus help keep your system running in tip top shape.

Recently, a customer has called to let us know about a slowness to their system, and without a problem log, we may still be
looking for the cause.  By keeping a log of a few simple things, we were able to narrow down and correct the issue quickly.

A Problem log should consist of a a minimum, The time the problem occurred, what PC is having the problem, who was working on
the PC, where in the software did the problem occur and any error messages that occur.  A brief description of what the user
did afterward can be helpful too.

By having this information, CCS can look for patterns, look at log files that coincide with the time the issue happen.  In
the issue with our customer, by having the time written down, we were able to determine that another process runs at the
times users were complaining of slowness and we were able to change the background process to not coincide with the businesses
open times.

The more information that can be logged, the greater the chance of getting to the bottom of the issue quicker.  It takes just
a few seconds to jot down a few key elements to help narrow down an issue to a quick resolution.

If you would like more information about starting a problem log for your business, contact the CCS Retail Systems Support
Department at 800.672.4806 or email us.

Bryan

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