I recently had a user ask me to notify NCR that a certain field in the customer table should be added as a search field because of how technology is advancing.
When this Counterpoint user added customers to their system, they were using the customer’s landline phone number as the customer account number. Fortunately, in Counterpoint besides having a landline phone number field there is a mobile phone number field.
With more people choosing to not have a landline anymore, this user wanted to use the mobile phone number as a lookup field and wanted to give their mobile technicians an easier way to look up their customers when away from the office.
This can be accomplished easily in NCR Counterpoint by adding the mobile phone number field as a “keyword” to be used during lookups. As a matter of fact, just about any field can be set as a keyword field to be used for lookups. Keywords can also be configured for item lookups, ticket history lookups, and most other table/field combination you need.
If you are not familiar with using some of the more advanced features of NCR Counterpoint, give the CCS Retail Systems Support department a call at 800.672.4806 or email us to help you make lookups more useful for you and your crew.