Why should I use SmartAlerts?

Why should I use SmartAlerts?

“SmartAlerts” is a unique service for use with NCR Counterpoint 8.3.7  or higher, that analyzes various parts of your CounterPoint data and activity.  Alerts can be custom configured, and easily sent via SMS text or email when  SmartAlerts discovers some action or activity that falls
under your pre-set guidelines.

This service provides timely, actionable alerts to help identify and reduce  fraud, improve operations, and enhance customer service. There are over twenty types of alerts in three general categories…

Operational Alerts – Monitors conditions related to your store’s day-to-dayoperations.  Some examples are:

  • The amount of cash in a Drawer reaching a certain level.
  • Overages and Shortages indicated at drawer or store closing.
  • Failed Credit Card Settlements.
  • Flash Sales Reports.
  • No Sales Activity.
  • High Sales Volume.
  • Low inventory levels of groups or specific items.

Fraud Prevention – Watches for potential fraud activities that may be happening in real time.  Some examples are:

  • Excessive numbers Price Override transactions.
  • Excessive Return transactions.
  • Refunds and Sales made before the normal store opening time, or after the normal store closing time.
  • Excessive Voided tickets.
  • Excessive or large discounts being applied to sales.

Customer Service  – allows you to take immediate actions to increase customer loyalty.  some examples are:

  • Pending Orders that need action items.
  • Sales over a pre-defined amount, such as a customer making an extremely large purchase that you wnat to thank them for.
  • No sales staff being signed-in to the software at the normal appointed store opening time.

For more information on this new service, please contact the CCS Retail Systems Sales Department.

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