CCS Service Request Information Needed
When something isn’t working right and customers are standing in line, it’s difficult to stay calm and collected, but that is exactly what’s needed to get the issue resolved in a timely fashion. A little advance preparation can be of great value. This can eliminate a delay like one I encountered last week when a service request came in by email with no name, no phone number and an unrecognizable email address.
It’s important that the following information is given to us so that we have a complete picture of what’s going on:
- Your name
- Your company name
- Your telephone number or cell phone number – whichever you want us to use to contact you
- Your email address if your request is by email
- A brief description of the problem
- How long the problem has been going on
- What activities were happening before the issue occurred
- Were any changes to the system made before the problem started
You may not have answers to everything, but providing as much as you can will help speed things along. You might want to prepare for this by having a printed check sheet available to employees in advance.
You can use our Complete Online Support Form found on our website. On completion of the form, CCS receives your request as an Email and you are sent a Confirmation Email with all the details you entered.
We want to keep you up and running in the most expedient manner possible. Observing these guidelines for support will assist us greatly! If you have questions, call us at 425-672-4806 or email us.