More Customer Service Tips

A tremendous opportunity to connect and reinforce a customer relationship is provided when customers call in on the phone.  A little extra time and effort spent can provide groundwork for continuing business with that customer.  Using the following tips provided by Adrian Miller of Business Know-How will help you satisfy your customer’s needs and encourage him/her to patronize your business again and again.

  • Make sure that the tone of your voice is appropriate.  The wrong tone of voice can completely contradict your message!

  • Listen attentively.  An irate or troubled customer is not in the mood to repeat what was just said.

  • Follow up on the solution you presented.  Re-contact the customer to make sure that everything has been handled in a satisfactory manner.

  • Remember to ask if there is anything else that you can do.  This question often results in increased business and a more committed customer.

  • Always conclude each call with a “Thank You” or a verbal message of appreciation for their business.   Leave your customers smiling if you expect return patronage.

It costs five times as much to bring in a new customer than to keep an existing one.  Using these tips will encourage loyalty and continuing business with the customers already in your system.  For further tracking and follow-up with your customers, consider using CounterPoint’s new feature, CustomerConnect.  For more information, call us at 800-672-4806 or email us.

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