Regarding Customer Appreciation

One of the items I purchased with a gift card after the holidays was a small ottoman for my living room. It was marked down to half price, so I thought it was a wonderful deal. The sales person was friendly and efficient, and went out of her way to find the item in another store because they were out of stock.

 A few days after the purchase, I received a phone call informing me that the ottoman was in the store and ready for pickup. A telephone number was left on my answering machine in case I had any questions. 

 I picked up the item at the catalog center where the clerk was again very pleasant. I left the store with a smile on my face.

 A week or so later, I was surprised to find a thank-you card in my mailbox from the sales person who sold me the ottoman. The store’s logo on the card said, “Thank you – because every day matters, every choice matters, and your choice was us!” A hand-written note inside said, “I hope you are enjoying your new ottoman!” Included was the sales person’s business card. Now that’s what I consider great customer service! Will I return to this store for future purchases? You know I will!

 Are you communicating with your customers to increase sales and customer satisfaction? CounterPoint’s CustomerConnect allows you to collect and retrieve customer data efficiently to make this possible. For more information, give us a call at 800-672-4806 or email us!

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