We’d like to share a few tips that can help prevent
Card Not Present disputes from occurring.
PRESENTING: THE MOST COMMON TYPES OF CARD NOT PRESENT DISPUTES AND HOW TO PREVENT THEM.
Problem: The customer claims they don’t recognize the transaction on their statement.
Tip: Use your customer-facing business name on billing statements. Contact your processor to review and/or update what is shown on the Card Member’s statement.
Problem: The Card Member claims that the product/service was returned/ canceled but doesn’t see the credit.
Tip: Send a confirmation notice when items are canceled or returned and outline what the Card Member should expect as a result of the return/cancellation.
Problem: The Card Member claims that the goods or services were not received.
Tip: Wait to charge the Card Member until the shipping or service date.
