Focus Your Staff on Selling
With the holiday season coming up, what better time is there than now to give your employees some valuable pointers on how to sell? Several well-timed staff meetings would be wonderful opportunities to teach your staff about new products, reinforce standards that might be slipping, or review selling basics.
How do you get started? WhizBang! has come up with five proven ways to reinforce great selling habits in your staff meetings. Here they are!
Ask an employee to describe a great sale they made. Ask your “star of the week” to describe what they were thinking when they dealt with a customer, and why their technique worked.
Tap into your staff’s experience. Ask the group to reveal what techniques they had used this week to increase sales. The information you receive and the level of interaction from the group will amaze you!
Reward your winners. Share results of weekly sales contests or games in your staff meetings. This gives recognition to those with outstanding efforts.
Review the basics. Use staff meetings to review features, benefits, and solutions of products you sell
Conduct product training. Give your staff in-depth product training, especially for expensive items, This will cause more comfort for your employees in selling those products and will result in higher average sales.
In addition to these tips to use in staff meetings, you might also want to consider a training session with your NCR Counterpoint POS Software provider – CCS Retail Systems, Inc. This can be done in our on-site Training Center in Lynnwood, WA, or at your place of business. Learn how to get the most out of your Counterpoint POS system and get answers for issues that may be affecting your sales.
We can be reached at 800/425-672-4806 or you can email us. Let us help you to help your staff!