Solutions to Common Computer Problems
Did you ever wonder what problems cause the most calls to be made for tech support? The problems can come from many sources, of course, but a few tend to top the list in caller frequency. For many of these issues, there is a simple solution that can be initiated by the user which might make a tech call unnecessary. You might want to try these suggestions before you make that call.
Problem Possible Solution
My computer won’t turn on. Make sure everything is plugged in! Check computer, monitor, and wall outlets. Touch them to make sure.
My printer won’t print. Is your printer out of paper? Also, check for paper jams or a frozen job in your print queue. Check your User Guide to see if you can pinpoint the problem.
My computer is running slow. Regular maintenance is needed to keep your computer running in top condition. Running disk defragmentation and/or check disk programs will help.
I can’t access the Internet. Try rebooting your computer. If that doesn’t help, unplug your router/modem for a few minutes and then plug in again. Are all the green lights on? If not, there may be an outage in your area. Call your ISP to find out.
My computer keeps turning itself off. Your machine may be overheating. Check the side to see if it’s hot. If so, get some canned air and blow the dust out of your machine.
A word of caution: Never attempt major changes that you really don’t understand. It’s much safer to call a tech for help rather than risking the possibility of causing further damage! We’re here to help with the issues that you can’t handle. Call us at 425-672-4806 or email us for expert advice and service.