|
CCS Retail Newsletter |
| Yearend Special |
| CP 8.5.4 Released |
| NCR POS Ranked #1 |
| IRS 179 Tax Credits |
| Our Blogs |
| New Blog Articles |
| Special Offers |
| Looking Forward |
| Increase Holiday Sales |
MONTHLY NEWSLETTER
This is the fourth issue of our new monthly Newsletters. We hope you will find our Newsletters interesting and helpful. We will be covering a broad range of topics each month including:
Visit our Newsletter Archives for accumulated back issues as we add them.
Counterpoint V7 to SQL Yearend Discount Special!
Happy Holidays
It’s Time to Think About Migrating to Counterpoint SQL!
Considering New Hardware and Windows10 Packaging? Remember CPSQL Supports Windows 10!
Here’s Our CPSQL Upgrade Special for You!
SPECIAL BUNDLE AND PRICING, INCLUDING TWO EXTRA BONUS ITEMS
Limited Time Special of 25% Off the List Price of Counterpoint V7 Upgrades to Counterpoint SQL. 1 Month of FREE Smart Alerts Counterpoint System Monitoring and Alerting to Your Mobile Devices. 1 Month of FREE Customer Connect Integrated Counterpoint Email Marketing. NCR Smart Alerts is a mobile alerting tool allowing you to keep track of what happens in your store at all times We know the world is a stage, but that doesn’t mean you can be everywhere at once. Like your own personal assistant, our software makes you feel like you’ve got everything covered. Our mobile alerting system informs you of all store operations across your locations, keeping you up-to-date on sales information, any fraudulent activity, or day-to-day operations.
NCR Customer Connect is a powerful integrated email marketing system helping you grow your business by driving sales. The show’s not over yet—get them asking for an encore! Send follow up emails to connect with your customers after their experience. Our integrated, automated email marketing system enables you to use customer data and preferences to send them personalized offers.
Don’t Miss This Limited Time Offer. Special Pricing Ends December 22, 2017.
Call Marilyn at 800/425-672-4806 or Email sales@ccscentral.com
Counterpoint 8.5.4 Released
Counterpoint 8.5.3 has been out for a couple months now and 8.5.4 was just released. Now is the time to schedule your upgrade.
A new User Interface with a modern look and feel throughout the software, including flat buttons with new icons, a new Launchpad Main Menu and an updated button style for Touchscreen Ticket Entry. Call us to see a 15-minute demo of these features.
Accounting Interface Packages Revisions:
QuickBooks 2017 Support Added
Sage 50 2017 Support Added
Sage 300 2016/2017 Support Added
More Interface Updates Included ...
System Enhancements:
MS SQL Server 2016 now supported
e-mail address formats are now validated
EBT Support for Secure Pay with EMV (WorldPay now with other Processors to follow)!
Local Device Services Revised for Higher Performance
This version of NCR Counterpoint introduces local device services, which handle all communications between Counterpoint workstations and any point-of-sale devices (e.g., receipt printers, payment terminals, line displays, scales, and so forth) that are connected to them. Local device services always operate on the system to which point-of-sale devices are connected, outside of Counterpoint. This ensures that all low-level device communication occurs directly between the workstation and the device, instead of being handled by Counterpoint.
This feature simplifies device configuration, allowing for consistent deployment and support for point-of-sale devices in all Counterpoint environments. In particular, local device services provide additional stability and increased performance for merchants using point-of-sale devices in WAN environments. In addition, local device services provide support for USB devices (or devices with other, proprietary interfaces) in WAN& environments without requiring serial port virtualization or additional drivers (e.g., the Jungo driver).
The NEW Device services Architecture may be of most value to existing Multisite Installations!
Credit Cards Option
Automated Payment Discrepancy Correction
In this version, Counterpoint will attempt to correct specific payment discrepancies as they occur, notifying the user of each issue and the corrective action(s) taken, depending on the nature of the issue. For example, Counterpoint may request a credit card authorization from Secure Pay during ticket completion, but fail to receive the authorization for some reason, such as a network outage or other connectivity problem. In this scenario, Counterpoint will automatically delete the payment line on the incomplete ticket (if applicable), void the corresponding authorization in Secure Pay, and inform the user of these events, before returning the user to the ticket. At that point, the user can process another payment and attempt to complete the ticket again.
With this enhancement, Counterpoint will attempt to automatically correct payment discrepancies that have been reported in specific scenarios. However, due to the variety of potential outages that may occur, we cannot guarantee that Counterpoint will detect or correct all payment discrepancies in all cases. You should continue to use the Secure Pay Reconciliation report to identify any discrepancies between Counterpoint and Secure Pay that could not be corrected automatically.
Hardware
Displaying Ads on an Ingenico iSC250
In previous versions of NCR Counterpoint, you could configure an Ingenico iS250 payment terminal to display a single advertisement or other image when it was idle.
In this version, you can still display a single image on an iSC250, but the new UniTerm payment controller also allows you to configure your iSC250 payment terminal(s) to display a sequence of "rotating" images. You can choose the images to display, the order in which they appear, and the amount of time each image remains on the iSC250's screen before the next one is displayed. This feature allows you to present multiple advertisements or announcements to your customers at the point of sale.
The "scrolling receipt" that appeared on iSC250 payment terminals as items were added to (or removed from) a ticket in previous versions of Counterpoint is no longer supported.
Email CCS Sales or Call Us 800/425-672-4806 to Arrange for a Demo of any of the NEW 8.5.4 Features!
NCR Ranked #1 in Global POS Software by RBR for the Second Year of Market Report
New RBR “Global POS Software 2017” report identifies NCR as leading point-of-sale software provider in the retail and hospitality industries for the second consecutive year. RBR’s research “Global POS Software 2017” is an in-depth international study of this dynamic market, analyzing more than 1,400 projects, by more than 60 vendors. The report shows that major retailers and hospitality operators account for 7 million POS installations worldwide, with NCR as the market leader for the 2nd consecutive year.
IRS Section 179 2017 Tax Credits
Section 179 allows business to deduct the full purchase price of qualifying hardware or software purchased or financed during the tax year. Take advantage of these tax credits to get the infrastructure changes in your systems you have been planning. Contact CCS Sales to take advantage of this Regulation on your purchases:sales@ccscentral.com
OUR BLOGS
We have migrated and updated our large archive of employee blogs. We will be adding new entries ongoing. There are over 1,500 articles of useful information on a wide variety of topics that are keys for Retailers and their management and operations personnel. You can find information on areas such as:
Visit our Blogs for ongoing and archival articles we post frequently.
NEW BLOG ARTICLES SELECTIONS
Each month our top employees will offer some important ideas and comments on the Retail Industry and Technology Topics. We hope these articles will provide guidance and ideas to help you enhance your business operations and profitability.
Marlene's Blog
Training – a Time and Money-Saving Investment
At CCS, we often get calls from customers who proclaim, “Our system isn’t working right!” When we probe for details, it turns out that a cable was unplugged, an employee failed to log out properly, the default printer wasn’t set for the right printer, something was posted on the wrong date (or for the wrong year), or an incorrect password was being used.
Bryan's Blog
XR7 And XR5 Terminals
Ready for a sleek new look to your retail cash wrap? Look no further, The NCR XR7 and XR5 Terminals are here!
Here are some of the features of the XR7.
The NCR RealPOS XR7's sleek, modern appearance—with its slim profile, zero-bezel design, and elegant styling—sets it apart from other point-of-sale solutions. Powered by 4th-generation Intel® Core™ processor technology, the NCR RealPOS XR7 delivers amazing performance and future-proofs your investment. Onboard "odometers" capture vital health and usage statistics to help us keep you up and running.
John's Blog
Tis the season to be stormy...
With the fall season upon us, so comes the inclement weather. This month has been a reminder of just how volatile these storms can and just what kind of havoc power issues can wreck on a business.
Why are proper system shutdowns important?
While using the proper system shutdown commands during power events, or when otherwise required, may seem to be Computer 101 level procedures to some, to others, especially the untrained it is not.
Based on my experience, this seems to be a bigger issue with retailers than any other group. The core issues seem to reside primarily in the following four areas:
Dave's Blog
Purging Distributions
As you use your Counterpoint SQL system, you will accumulate data. Sales history, purchasing, and receiving, all of the history is accumulated, and these tables can grow to be quite large.
One table that can grow very fast, is the distributions table. Everything that is posted will create distributions. Depending on the settings used, it can be many records for a single posting. In a short time, this can build into thousands, or millions, of records. Moreover, most people do not need most of the data in this table. If your interface to another accounting system, once the distributions are sent to that other system, one really has no need for them in Counterpoint. Also, many do not use the accounting function, either within Counterpoint, or interfaced to another accounting system. In that case, those records are never used and are just taking up space.
MORE SPECIAL OFFERS
We have special promotions and discount offers each month. Contact CCS to check-out this month's specials.
LOOKING FORWARD - Marilyn's Thoughts
The holiday season is here. Are you planning a POP-UP store or a tent sale or adding more registers? We can help you configure your systems for these common busy season additions to your operations.
If you need some additional, new, or faster equipment; other items like software add-ons or gift cards to get on the counter - Call me and I can help you.
We stock some extra POS stations for seasonal rentals. Contact us for availability - first come first serve!
SPECIAL: IMPROVING YOUR HOLIDAY SALES
Here are some Blog Articles from our Archives with advice on Getting Your Stores and Personnel Ready for the Holidays.
There’s Still Time For A Fun Christmas Promotion
38 Days Until Christmas! What Are You Doing?
Use This Christmas For A Popping-Hot Christmas 2011
We’re In The Christmas Home Stretch
Christmas Countdown – What Now?
Christmas Is Coming – The Shoppers Fill The Mall
Advanced Planning Helps Future Sales
Boost Your Holiday Sales In These Last 10 Days
Price Your Products To Sell This Holiday Season
Stand Out From the Crowd – Offer Grab Bags this Season
To find more Blog Articles use the Search Box on the Blog Archives Page. For example, enter "Christmas".
Make sure to visit our new website, it was designed to focus our message and simplify navigation. Visit us at our new secured server off-premise location URL: https://ccsretailsystems.com.
Happy Retailing and Happy Holidays!
Marilyn McCormick
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