Is it a slam-dunk or a solution?
Many of you know the unfortunate experience when shopping for something that you either needed or wanted, only to run into a sales person who is only interesting in a slam dunking you through a sales process that generates him or her the highest possible commission.
I hear stories like this all the time from people that are shopping for cars, furniture, gym memberships, and even smart phones. One specific example of something that happened to me an number of years ago went like this…
I had just purchased a new home, and was looking for an alarm system. Calling several major, well known security companies, I finally ended-up with a customer service representative one of the biggest companies in the country, and she took down all of the details, and the set an appointment to send someone out to do a complete and thorough quote for what I needed.
When the salesperson showed up at my door, the first thing that he tried to do was to get me to sign a contract without even discussing any of my needs. As I started to explain the type of system, sensors and accessories that I would need, he started to hard sell me on signing a contract that had been pre-drawn-up with an outrageous amount, using equipment that I did not want, services that I did not need, and for a length of term that I did not want. It was also incomplete and would therefore not have met my needs, or wants, in any way.
When I told him that I was not about to sign anything under these conditions, he immediately dropped the price by $500.00, and then by $1,000.00, and over the next several minutes it escalated to $2,300.00 off
Finally out of anger and frustration, I simply asked him to leave… as he was leaving, he indicated that the low-ball price was only good for that day, and that he wouldn’t come back again.
He didn’t get the sale primarily because he wasn’t willing to even address my wants or needs, regardless of what the price was, and because it was very clear that he was only after a commission. He not only wasted my time, but his time, and his companies time as well. I was significant angered by the event that I went as far as taking the time to write a letter of compliant to both the individuals sales manager and the company president.
Our goal at CCS is for you to completely avoid the type of situation that I just described above.
CCS has many decades of providing solid solutions and enhance value for our customers hardware, software, services, and training needs. We are more than willing to work with you to find solutions that meet your needs at a fair price.
If you would like for someone to contact you for arranging a site review, please contact the CCS Retail
Systems Sales Department.
John.