Customer Service/ Inventory Issues
Last weekend I decided to go shopping at a local outlet center where the bargains are usually significant. Armed with my shopping list, I found the store directory sign, located the store I wanted to visit, and proceeded to the kitchen store that I wanted to check out.
When I entered the store, I noticed that there was only one clerk on duty. I approached her for advice on where to find the first thing on my list, a specific type of measuring cup that I really like. She informed me that they didn’t carry that particular item.
I thanked her, then proceeded to wander the aisles to see if I could find anything else of interest. I soon came upon the very item that I had asked about. I shrugged and continued to shop. Soon the clerk returned to me to see if she could help me find anything else. I asked her about the second thing on my list, a plastic turner. She said that they only stocked these in sets of three; I only needed one.
Again, I thanked her and continued to browse. Soon I found the exact turner I wanted, a single unit. Now I was irritated. Was this clerk lazy, uninformed, or just not bright? Why didn’t she look these items up for me in the computer, rather than having me spend unnecessary time and bother finding them by myself?
I purchased the two items because I actually needed them, but now I have second thoughts about visiting that store again. I really enjoy shopping in “brick and mortar” stores so that I can touch and see products before I buy, but it would have been a lot easier to shop on the Internet or use my mobile device to locate products and buy that way.
If you want customers to visit your store, good customer service is an absolute must. Also, good POS software, like CounterPoint, will make it easier for you to track and locate items quickly and easily. With CPMobile, you can sell your products from wherever you are in your store!
Make your customers happier and increase your sales with CounterPoint. Call us at 800-672-4806 for more information or email us.