Proper Planning For a Credit Card Processor Change
Here are some things that you should be prepared to address in advance of a Credit Card configuration change.
- If you are switching to a non-preferred Credit Card processor, your software may require a version update, a registration change, and a run-time update.
- Do you have all of the complete and proper merchant data and configuration information in advance?
- As a general rule, 90 – 95 percent of all problems with a Credit Card Processor changes fall into the following areas:
- Incomplete on incorrect Terminal ID, and supporting configuration data. This might includes incorrect routing information, and wrong modem phone numbers.
- Incorrect account configuration at the Bank and Credit Card Processor. This might involve such things as failing to add American Express, Discover Card, or Check Processor options to your account
- Improperly configured bank/processor supplied equipment. Pin Pads, or MICR’s that are not properly encrypted.
Timing for this change is critical. It is best to make these changes between Tuesday and Thursday of any given week. Monday’s are bad because banks are dealing with the weekend related fallout. Fridays are bad because key bank employees leave early for the weekend. Most technical staff working on the weekends are likely to be the least knowledgeable,or competent. They may not be able to help you with critical configuration, authorization or settlement issues.
If you have questions concerning this sort of change, please contact the CCS Retail Systems Support Department.