When You Call For Support

When you call for support at CCS, your call will be more quickly processed if you have certain critical information at hand.  A work ticket is created from this information for the technician who will help you with your problem.  The following list shows what is needed.

     1.  Your name and telphone number
     2.  The name of your company
     3.  A brief description of the problem, i.e., the system is down, a printer won’t 
          print, overnight processing failed, scanner won’t scan, etc.
     4.  The location where the problem is occurring
     5.  Contact name and telephone number if different from your own

Having this information ready when you first call helps us to help you more efficiently!

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